David Hernandez
North Las Vegas,NV
Summary
Ambitious student pursuing 3-D Game Character and Environment Design eager to contribute developed knowledge in a safe work environment. Skilled in communication and problem-solving in stressful settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
QA Analyst
2k Vegas
Las Vegas, NV
03.2023 - Current
- Created and maintained database of common and known testing defects.
- Utilized defect tracking tools such as JIRA to track issues reported during the QA process.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Executed tests on various platforms including web-based applications, mobile devices, operating systems, hardware components, and software applications.
- Simulated software production environments to allow for enhanced testing.
- Ensured compliance of products with industry standards by executing tests in accordance with established quality assurance procedures.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Material Handler
Federal Express
Ontario, CA
10.2022 - 02.2023
- Expertly drove TUGs to take ULD containers to and from aircrafts
- Trained on Belt Loaders, Commander-15 Loader, Commander-30 Loader
- Effectively packed packages into ULD containers
- Trained on 757, 767, 777, MD-11, and Feeder aircrafts
- Followed proper procedures to keep myself and co-workers safe
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Operated lift equipment to safely move stock in and out of high bay areas and around premises.
- Operated equipment with focus on safety and efficiency.
- Loaded, unloaded, moved, stacked and staged product after pinpointing most effective material handling equipment for specific tasks.
In-N-Out Associate
In-N-Out
Rancho Cucamonga, CA
10.2021 - 09.2022
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Made and served coffee, tea and fountain drinks.
- Organized food items on serving trays and in carry-out packages.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Served orders to customers at windows, counters and tables.
- Greeted customers to take food orders and provide information about menus.
- Verified orders and bagged items for easy transport.
Takeout/Food Runner Trainer
Lazy Dog Restaurant & Bar
Rancho Cucamonga, CA
10.2020 - 10.2021
- Trained newly hired top talent to fill key positions and maximize productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Relayed orders and special requests to cooks.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
Restaurant Busser
Broken Yolk
La Verne, CA
06.2019 - 08.2020
- Monitored customer movements and quickly cleared empty tables for future customers.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Consistently went above and beyond expectations by helping with order taking and run food to support teammates and provide customer service.
- Offered product samples, answered questions and suggested products.
- Greeted guests with friendliness and professionalism.
- Executed cash transactions quickly and accurately.
- Backed up cashier staff to process customer orders and payments.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Supported serving staff in delivering accurate and well-presented food orders.
Frozen Department
Albertsons Companies LLC
Highland, CA
10.2018 - 06.2019
- Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Education
Bachelor of Science - 3D Character And Environment Design
The Los Angeles Film School
Los Angeles, CA02-2026
High School Diploma -
Valley View High School
Ontario, CA05.2018
Skills
- Table Bussing
- Restaurant industry expertise
- Organizational skills
- Regulatory compliance
- Time management
- Safety awareness
- Effective problem solving
- Pallet jacks
- Warehouse operations
- Stockroom procedures
- Product organization
- Dependable and reliable
- Business operations
- Customer service
- Inventory management
- Communications
- Food running
- Menu memorization
- High-volume dining
- Money Management
- Customer interaction
- Oral communication
- Strong problem solver
- Material handling
- Shipping operations
Timeline
QA Analyst
2k Vegas
03.2023 - Current
Material Handler
Federal Express
10.2022 - 02.2023
In-N-Out Associate
In-N-Out
10.2021 - 09.2022
Takeout/Food Runner Trainer
Lazy Dog Restaurant & Bar
10.2020 - 10.2021
Restaurant Busser
Broken Yolk
06.2019 - 08.2020
Frozen Department
Albertsons Companies LLC
10.2018 - 06.2019
Bachelor of Science - 3D Character And Environment Design
The Los Angeles Film School
High School Diploma -
Valley View High School