Sales Support Representative
Ferguson Industrial
Bastrop, LA
Nov 2 20 - Current
- Processed customer orders, exchanges and returns and kept customers informed about progress.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Analyzed customer feedback to improve product offerings and services provided.
- Developed relationships with vendors to secure discounts on products and services.
- Prepared sales orders for processing, ensuring accuracy of information provided by customers.
- Provided customer service and support to clients in a timely manner.
- Listened to customer needs to identify and recommend best products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.