David H. Groner
Tarzana,USA
Summary
Bachelor's Degree in Communications (3.133 GPA) graduated CSUN, with 9 years of work experience. Aiming to leverage a proven knowledge of communication, sales, customer service skills to successfully fill job duties. Have computer experience in Office word, Power point, knowledge in degree and communication skills. Have years of experience in associate roles at supermarkets and other companies. Frequently praised as hard working by my peers and bosses, I can be relied upon to help your company achieve its goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Utility and front-end associate
RALPHS
08.2021 - 12.2024
- Customer service and utility clerk duties
- Collect carts, bag groceries, carry out groceries when required, price check
- Help customers find items and would take them to where products are located.
- Clean restrooms, collect trash, sweep store and clean store stocking duties including return items to shelves when needed
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
Cashier and Customer Service
MCDONALD'S
03.2021 - 08.2021
- Did food prep and helped kitchen with supplies and made same foods
- Would take orders in lobby, hand out and serve food, make all drinks
- Did more drive-thru duties besides order taking and change collection were making drinks, such as all coffee's including iced coffee, frappuccinos, and regular coffee
- Would organize orders and give them to customers
- Would organize food and orders for customers in lobby and online delivery orders
- Would clean store dishes and would restock all supplies for front-end and back of restaurant from warehouse for daytime and nighttime
- Would clean restaurant including lobby and kitchen, dishes, take out trash and cardboard
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Utility Clerk and front-end associate
FOOD 4 LESS
11.2019 - 06.2020
- Customer service and Courtesy Clerk duties
- Collect carts, price check, guide customers to aisles
- Clean restrooms and clean store
- Help customers find food and answer questions on products they are looking for
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
Cashier and Customer Service
MCDONALD'S
02.2019 - 11.2019
- Take orders from customers and collect change
- Help make certain foods such as Mcflurrys, french fries and cookies
- Clean restaurant and do dishes
- Provide service to customers and bring food to tables
- Take orders from drive-thru
- Restock supplies upfront and take out garbage
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bus Boy and Food Runner
VOILA CATERING
01.2016 - 09.2018
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Store food in designated containers and storage areas to prevent spoilage
- Take and record temperature of food and food storage areas such as refrigerators and freezers
- Wipe tables or seats with dampened cloths or replace dirty tablecloths
- Set tables with clean linens, condiments, or other supplies
- Clean and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays
Education
Bachelors Degree - Communication
Cal State Northridge (CSUN)
Northridge, CA12.2022
High School Diploma - Prep for Engineering
RESEDA HIGH SCHOOL
Reseda, CA06.2015
Skills
- Communication skills
- Knowledge of Word
- Knowledge of Excel
- Customer service
- Front-end performance optimization
- Team contribution
- Cash handling
- Customer assistance
- Organization
- Team cooperation
- Attention to detail
- Creative thinking
- Ability to lift 40 pounds
- Strong communication and interpersonal skills
- Honest and dependable
- Relationship building
- Product and service sales
- Basic mathematics
- Flexible hours
Timeline
Utility and front-end associate
RALPHS
08.2021 - 12.2024
Cashier and Customer Service
MCDONALD'S
03.2021 - 08.2021
Utility Clerk and front-end associate
FOOD 4 LESS
11.2019 - 06.2020
Cashier and Customer Service
MCDONALD'S
02.2019 - 11.2019
Bus Boy and Food Runner
VOILA CATERING
01.2016 - 09.2018
High School Diploma - Prep for Engineering
RESEDA HIGH SCHOOL
Bachelors Degree - Communication
Cal State Northridge (CSUN)
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