David Hiatt

Regional Vice President of Operations over 17 hotel assets of both Hilton and Marriott brands. Providing daily support between hotel leadership, corporate office and ownership. Currently oversee the management of 1760 hotel rooms and roughly $72 Million in revenues per year. Aggressive focus, support and mentorship to accomplish Occupancy, ADR and RevPar budgets while activeley driving strong performance in flex and flow to increase GOP and NOI results. Creative strategist in problem solving, with an emphasis on employee development, team and family culture and growth through group leadership. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

• Strong Hilton, IHG and Marriott brand knowledge
• Employee centric focus in leading managers to success, through culture, daily trainings and 24/7 availability.
• Strong Financial acumen with budget and financial reporting through Profit Sword, Decks and excel applications.
• Financially driven, by placing value on hotel managers and in empowering them to be successful in their day to day financial operations

Dedicated Hotel Director of Operations, providing key leadership and mentorship in offering support and assistance with the daily needs for multiple hotel assets.

• Direct line support between corporate, property level management and ownership.
• Realistic and energized financial approach in accomplishing yearly projected revenues for all combined hotels, Conference Centers and Restaurants.
• Achieved financial targets for both NOI and EBITDA revenues through weekly projections, cost control dialogue with hotel GM's and through direct onsite coaching and leadership.
• Budget creation and monthly financial accountability for all revenues, costs and bottom line results.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Orchestrating forward-thinking strategies to accomplish profit and expansion goals of obtaining additional third party management contracts.

Pre-Opening Project Manager

• Orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Created systematic approach with key hotel vendors, in methods to open hotels that is now widely used and offered by hospitality vendors.
• Successfully opened 19 hotels of both select service and full service brands of Marriott, Hilton and IHG while overseeing day to day responsibilities of my assigned regional assets.
• Pre-opening budget generation for all opening costs of which consisted of OS&E, FF&E, Wages, Brand Expenses etc.
• Hotel franchise experience in selection, demographic analysis, market trends and contractual procedures with brand such as Marriott, Hilton and IHG..

Regional Director of Hotel Operations of 11 Hotel Assets that accounted for roughly 1500 rooms.

• Recruited talented individuals bringing top level hotel management skills to both their individual hotels as well as their individual owners
• Yearly budget forecasts and budget generation based off of demand, seasons, market trends and year over year growth.
• Produced daily and weekly reports, to analyze hotel performance against local demands, market trends and budgeted goals.
• Achieved financial targets of monthly revenues reported on P&L statements by leading and challenging regional hotel managers to view and manage their daily controllable differently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Provided direct line leadership between corporate office and hotel leadership.
• Cultivated and celebrated corporate culture with all managers and their teams.
• Maintained brand standards and initiatives within in each hotel by offering amazing both in customer service and over all hotel quality.

Enthusiastic Hotel General Manager, hired to open and manage the Logan, Utah Springhill Suites by Marriott hotel.

• Purchased and ordered all OS&E for the hotel during the pre-opening process.
• Successful control of hotel opening costs, resulting in bottom line savings of 15%.
• Worked directly with Marriott brand staff and leadership, in efforts to open this hotel.
• Oversaw day-to-day operations of a, 115-room hotel with staff of 35 employees.
• Streamlined forecasting processes, budgets, and procurement strategies, leading to bottom-line improvement of 10% or greater year of year for 7 years.
• Increased customer service ratings through personable service, of which won various Silver and Platinum service awards within Marriott.
• Prepared and reported monthly hotel financials for corporate managers and owners.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively assisted Regional Manager in offering needed support, direction and training to other hotel general manager within our portfolio.