David Hickox

• Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
• Removed all boxes and related trash from sales floor and processed through compactors.
• Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
• Dropped and hooked trailers and changed configuration of equipment.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
• Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
• Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
• Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
• Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
• Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
• Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
• Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.

Truck driver

Delivering freight

Picking up freight

Safety inspections on truck

Truck driver

Unloading truck by hand

Unloading bed mattresses

Collecting money from customers

Safety checks on truck and inspections

Daily logs

Communications with customers

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Increased customer retention rates by implementing customer feedback into actionable improvements.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Frequently inspected production area to verify proper equipment operation.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained database systems to track and analyze operational data.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Devised and implemented processes and procedures to streamline operations.
• Observed packing operations to verify conformance to specifications.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Created and managed project plans, timelines and budgets.