David Hidalgo
Miami
Summary
Compassionate Registered Nurse leveraging clinical skills and hands-on experience from nursing education and rotations. Focused on delivering safe, evidence-based, patient-centered care while fostering strong patient relationships and effective collaboration within healthcare teams. Committed to ongoing professional development and enhancing positive patient outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Case Management Team Lead Coordinator
Solis Health Plans
Miami
12.2023 - 10.2025
- Supervised and supported care coordinators, ensuring adherence to organizational policies and regulations to maintain high-quality care.
- Coordinated care for members with complex medical needs in collaboration with providers and specialists.
- Handled escalated cases, employing problem-solving and conflict resolution strategies to advocate effectively for member needs.
- Oversaw daily operations, including caseload distribution and staff training, to enhance team performance.
- Provided coaching and mentoring to staff, improving care coordination effectiveness and engagement.
- Partnered with case management director in vendor meetings, contributing to improved service delivery and fostering member-centered care.
Case Management Team Lead Coordinator
Doctors Healthcare Plans
Miami
12.2020 - 12.2023
- Coordinated member services, facilitating transportation for medical appointments and addressing additional care needs to enhance member access to health resources.
- Assisted nurses with follow-up care for low-risk members post-hospital discharge, ensuring continuity of care and supporting recovery outcomes.
- Facilitated communication between providers, specialists, and nurses to enhance patient care outcomes.
- Conducted comprehensive health risk assessments.
- Supervised and collaborated with colleagues to achieve timely completion of assignments and departmental goals.
- Verified documentation accuracy for calls and case records, maintaining compliance with organizational standards and safeguarding quality of care.
- Served as acting manager during director’s absence, maintaining workflow and oversight of the department.
Cardiovascular/Special Procedures Supply Chain
HCA Florida Kendall Hospital
Miami
04.2018 - 12.2020
- Facilitated implementation of HCA's Optiflex inventory management software with CVL manager.
- Ensured timely restock of cath lab and interventional radiology supplies to support uninterrupted operations.
- Ensured availability and proper labeling of emergency supplies within expiration standards.
- Isolated recalled products and coordinated with vendors to address equipment issues while ensuring compliance.
- Oversaw inventory par files, monitored stock levels, and coordinated vendor orders for critical deliveries.
- Acted as secondary vendor contact for cath lab and interventional radiology departments to facilitate effective communication.
Frontline supervisor
BJ's Wholesale
Miami
05.2016 - 04.2018
- Supervised frontline staff to enhance operations and deliver exceptional customer service.
- Managed returns, membership openings, and customer complaints to maintain high customer satisfaction.
- Coordinated with corporate customer service to resolve escalated issues efficiently.
- Oversaw gas station operations and ensured liquor store compliance with company policies to mitigate risks.
Education
Associates of Science in Nursing - Nursing
Florida National University
Hialeah, FL04-2026
Skills
- Care coordination
- Case resolution
- Project management software
- Quality improvement
- Bilingual (Fluent English & Spanish)
- Leadership skills
- Time management
- Interpersonal communication
- Team player
- Patient advocacy
Certification
- Multi-State Registered Nurse - Issued 07/2026
- Advance Cardiac Life Support - Issued 07/2026
- Basic Life Support - Issued 12/2024
Timeline
Case Management Team Lead Coordinator
Solis Health Plans
12.2023 - 10.2025
Case Management Team Lead Coordinator
Doctors Healthcare Plans
12.2020 - 12.2023
Cardiovascular/Special Procedures Supply Chain
HCA Florida Kendall Hospital
04.2018 - 12.2020
Frontline supervisor
BJ's Wholesale
05.2016 - 04.2018
Associates of Science in Nursing - Nursing
Florida National University