David Hightower
Saint Simons Island,GA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Big Lots
01.2013 - Current
- Plans, leads, directs, and employs all operational and financial resources to achieve established goals.
- Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.
- Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.
- Leads and supervises all furniture department operations, including furniture sales and sales processes, Lease to Purchase, Price Holds, and furniture department merchandising and presentation standards.
- Responsible for scheduling and payroll processing in store on daily and weekly basis.
- Oversees and drives staffing efforts in store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with other members of store's leadership team.
- Responsible for supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
- Directs preparation for merchandising initiatives and ensures reconciliation of all inventory transactions.
- Serves as Manager on Duty including opening and closing store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives customer experience and ensures resolution of customer issues.
Product Flow Manager
Bold Formulators LLC
General Manager/Facility Manager
Schwan's Home Service
Store Manager
Goody's Family Clothing
Store Manager
Belk Department Store
Education
Bachelor of General Studies - Business
Valdosta State University
Valdosta, GASkills
Team Development
Performance Improvement
Performance Evaluation and Monitoring
Staff hiring
Marketing Strategies
Scheduling
Business Leadership
Retail Merchandise Quality Standards
Mathematical Aptitude
Customer Service
Training and mentoring
Timeline
Store Manager
Big Lots
01.2013 - Current
Product Flow Manager
Bold Formulators LLC
General Manager/Facility Manager
Schwan's Home Service
Store Manager
Goody's Family Clothing
Store Manager
Belk Department Store
Bachelor of General Studies - Business
Valdosta State University