Summary
Overview
Work History
Education
Skills
Certification
Timeline
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David Hilburn

David Hilburn

Buckeye,Arizona

Summary

Adept at installation and repair, I enhanced customer satisfaction at every employer by swiftly resolving technical issues and maintaining high safety standards. My flexibility and strong problem-solving skills, coupled with a proven track record in preventive maintenance and customer service, ensure I meet diverse client needs effectively.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Service Technician

KVL Tires
08.2023 - 06.2024
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Warehouse Floor Manager, Service Technician

Best Drive
07.2022 - 08.2023
  • Improved shipping accuracy through diligent oversight of packing and labeling procedures.
  • Optimized space utilization, reorganizing storage layouts to accommodate new product lines.
  • Collaborated with other department managers to ensure timely order fulfillment and customer satisfaction.
  • Coordinated cross-functional teams for the successful execution of large-scale projects within the warehouse facility.
  • Enforced quality control standards by conducting routine inspections of received products and addressing any discrepancies promptly.
  • Enhanced warehouse efficiency by implementing effective floor management strategies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Increased employee productivity, providing thorough training on warehouse procedures and equipment usage.
  • Streamlined inventory control processes for improved accuracy and organization.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Fleet Technician

Border Tire
04.2022 - 09.2022
  • Minimized vehicle breakdowns through vigilant assessment of potential risks during routine checks.
  • Enhanced fleet efficiency by implementing preventive maintenance programs and scheduling routine services.
  • Improved overall fleet performance with diligent monitoring of tire rotations, oil changes, and fluid levels.
  • Increased vehicle lifespan through regular inspection, troubleshooting, and timely repairs.
  • Ensured safety compliance by conducting thorough inspections and adhering to federal regulations.
  • Bolstered customer satisfaction by providing exceptional support in addressing concerns related to fleet operations or maintenance needs.
  • Kept detailed service records for all vehicles within the fleet, ensuring easy access to historical data when required for decision-making purposes or audits.
  • Diagnosed mechanical problems for repair or replacement.
  • Conducted full operational compliance inspections before releasing vehicles for use.

Service Manager, Service Technician

Jack's Tire and Oil
02.2007 - 02.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.

  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Operator Hand

L&R Swabbing
09.2008 - 08.2009
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected products and machines to maintain quality and efficiency.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Fostered a positive working environment by consistently demonstrating professionalism, respect, and collaboration with team members.
  • Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Tire and Lube Technician

Ready Mix Incorporated
06.2007 - 08.2008
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  • . L,oKept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Assisted team members in completing complex repairs, fostering collaboration within the workplace.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Enhanced vehicle performance for clients through comprehensive maintenance checks and fluid replacements.
  • Checked fluids, tires, brakes, and other systems as part of Number-point inspection.

Salesperson

Jack's Tire and Oil
06.2007 - 07.2008
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Increased sales and customer satisfaction through personalized servicing.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Managed key accounts in order to maintain strong relationships with top-tier clients.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Presented professional image consistent with company's brand values.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Service Technician, Warehouse, Pickup and Delivery

Treadco/Wingfoot
03.1995 - 09.2007
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Education

General

Alhambra High School
Phoenix, AZ
05.1993

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Flexible and Adaptable
  • Hand tool knowledge
  • Power tool proficiency
  • Documentation And Reporting
  • Repair Techniques
  • OSHA Requirements
  • Professional and Courteous
  • Heavy Lifting
  • Inventory Management
  • Multitasking

Certification

TIA certification is current. MSHA certification. has expired along with CPR certification.

Timeline

Service Technician

KVL Tires
08.2023 - 06.2024

Warehouse Floor Manager, Service Technician

Best Drive
07.2022 - 08.2023

Fleet Technician

Border Tire
04.2022 - 09.2022

Operator Hand

L&R Swabbing
09.2008 - 08.2009

Tire and Lube Technician

Ready Mix Incorporated
06.2007 - 08.2008

Salesperson

Jack's Tire and Oil
06.2007 - 07.2008

Service Manager, Service Technician

Jack's Tire and Oil
02.2007 - 02.2022

Service Technician, Warehouse, Pickup and Delivery

Treadco/Wingfoot
03.1995 - 09.2007

General

Alhambra High School

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David Hilburn