DAVID HILGER
CURITIBA, PR
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Multilingual travel agent successful in building lasting client relationships and repeat business. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
12
12
years of professional experience
Work History
Travel Agency Clerk
CVC Viagens
03.2013 - 06.2020
- Assisted customers in booking airline tickets, rental cars, and hotel reservations.
- Created customer profiles using the agency's computer system to store customer information.
- Provided detailed information on available packages, discounts, and special offers.
- Verified accuracy of all documents related to the customer's travel plans.
- Resolved customer inquiries promptly and courteously via telephone or email.
- Communicated with airlines to obtain flight updates and changes in departure times.
- Offered advice regarding passport and visa requirements for international travelers.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Sales Supervisor
CVC Viagens
06.2022 - 03.2023
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Assisted customers in booking airline tickets, rental cars, and hotel reservations.
- Verified accuracy of all documents related to the customer's travel plans.
Travel Agency Manager
CVC Viagens
CURITIBA, PR
04.2023 - 11.2024
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
- Provided customers with detailed information about available travel packages and options.
- Maintained relationships with airlines, hotels, cruise lines, insurance providers, and other vendors in order to secure competitive pricing for customers.
- Managed daily operations of the travel agency including staff management and budgeting.
- Assisted customers in resolving any issues that arose during their travels.
- Recruited qualified staff members to join the team at the travel agency.
- Advised clients on visa requirements when traveling abroad as well as necessary immunizations needed prior departure date.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Science - Administrative Assistance And Secretarial Science
SENAC
Associate of Science - Finance
SENAC
Skills
- Client Relationship Building
- Travel Arrangements
- Administrative tasks
- Client networking
- Creativity and Innovation
Languages
English
Limited
Spanish
Elementary
Timeline
Travel Agency Manager
CVC Viagens
04.2023 - 11.2024
Sales Supervisor
CVC Viagens
06.2022 - 03.2023
Travel Agency Clerk
CVC Viagens
03.2013 - 06.2020
Associate of Science - Administrative Assistance And Secretarial Science
SENAC
Associate of Science - Finance
SENAC
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