Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Farmers Insurance Company
Auburn, WA
03.2015 - Current
Developed and implemented strategic sales plans to accommodate corporate goals with 10 District Managers.
Work with District Managers, holding them accountable for sales and production, and agent footprint for 400 agents.
Work with strategic partners in product, underwriting, and claims to identify areas for driving profitable growth.
Corporate contractual agreement reviews and actions.
Agency Development Manager
Farmers Insurance Company
Auburn, WA
05.2013 - 03.2015
Review and work with DM recruiting systems for robust pools of qualified candidates, eligible to become agents.
Verify qualified succession plans for departing agents
Assist DM to remove agents performing poorly
Work with DM to ensure new agent success and agent footprint
Life and Financial Sales Specialist
Farmers Insurance Company
Mercer Island, WA
01.2007 - 05.2013
Leveraged specialized knowledge to act as subject matter expert within organization.
Strategize with DM on how to achieve assigned goals
Train agents in groups and 1:1 on product knowledge, marketing and sales skills
Introduce simple effective marketing for Life and Financial products to agency force and their staff
Division Marketing Manager
Farmers Insurance Company
Mercer Island, WA
06.2000 - 01.2007
Work with DM to achieve all assigned goals for top and bottom-line results
Focus on achievement of Agency Net Gain goals
Interview and Hire replacement District Managers
Work with DM to set up state training on all product lines
Sr Marketing Specialist
Farmers Insurance Company
Vancouver, WA
02.1996 - 06.2000
Create and track assigned marketing and sales programs.
Support of 3 Division Marketing Managers in WA.
Solve miscellaneous agent and DM questions or concerns.
Complete Career Program by getting P&C and L&D licensed and marketing/producing production to become a career agent.
Earned Blue Vase Award for Lifetime Production.
Sr Persona Lines Underwriter
Farmers Insurance Company
Vancouver, WA
02.1991 - 02.1996
Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
Conducted accurate and thorough risk selection with proper classification of insureds.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Auto Physical Damage Appraiser
Farmers Insurance Company
Tempe, AZ
10.1988 - 02.1991
Reviewed factual information to determine costs to repair applicable damages.
Delivered top-notch customer service by answering questions, quickly responding to phone inquiries, and providing general assistance to all customers.
Advised customers of repair plans, discussing payment options to finalize work orders.
Determined salvage value for total-loss vehicles.
Completed insurance forms to indicate repair cost estimates and recommendations.
Education
Bachelor of Science - Business
Oregon State University
Corvallis, OR
10-1988
Skills
Priorities and Time Management
Territory Management
Market and competitive analysis
Relationship building
Hard worker
Presentations and proposals
Certification
Financial Licenses 6, 63 and 26
Accomplishments
Super Service Award in Claims
Super Service Award in Underwrting
CLF - Chartered Leadership Fellow via the American College