Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Hill

Redmond,OR

Summary

Dynamic sales associate with proven expertise at Lowe's, excelling in customer service and relationship building. Achieved significant sales growth through effective product recommendations and upselling techniques. Recognized for exceptional teamwork and problem-solving skills, fostering a positive shopping environment that enhanced customer satisfaction and loyalty.

Overview

57
57
years of professional experience

Work History

Sales Associate

Lowe's
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Professional Musician

Self
08.1968 - Current
  • Earned a reputation for professionalism by maintaining punctuality, preparedness, and effective communication in all interactions with clients and colleagues.
  • Curated setlists tailored to specific audiences or event themes, ensuring an engaging experience that resonated with listeners.
  • Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
  • Managed band finances, including budgeting for recording sessions and tours, resulting in cost-effective operations without compromising on quality or artistic vision.
  • Refined instrumental skills through diligent practice and professional development workshops, leading to improved technical proficiency and versatility.
  • Developed a loyal fan base through consistent social media interaction and captivating live shows, increasing ticket sales and merchandise revenue.
  • Achieved critical acclaim by consistently delivering memorable performances that resonated with audiences and garnered positive press coverage.
  • Composed original pieces for various projects, demonstrating creativity and adaptability across diverse musical genres.
  • Provided constructive feedback to fellow musicians during rehearsals, contributing to overall improvement of ensemble sound quality.
  • Fostered strong relationships with venues, booking agents, and other industry stakeholders to secure performance opportunities at prestigious events.
  • Boosted venue attendance by participating in local music events, networking with industry professionals, and generating buzz around performances.
  • Utilized industry-standard software such as Pro Tools or Ableton Live for efficient music production, streamlining workflow and improving overall output quality.
  • Promoted performances through targeted marketing campaigns using digital platforms and traditional media channels, driving higher ticket sales and increased visibility within the music scene.
  • Enhanced audience engagement by incorporating dynamic stage presence and innovative performance techniques.
  • Produced high-quality recordings through meticulous attention to detail during the mixing/mastering process ultimately improving listener satisfaction.
  • Toured with successful bands, providing professional, punctual backing support.
  • Taught private music lessons, adapting tuition to ages and skill levels.
  • Wrote and arranged original compositions for live music performances.
  • Promoted musical career by maintaining website or social media presence.
  • Played various instruments professionally, including guitar, piano and drums.
  • Repaired broken strings and other instrument issues.
  • Produced and recorded studio albums for various musical acts and genres.
  • Performed in [Number] shows.
  • Scheduled rehearsals with other musicians and choirs.
  • Transposed music to alternate keys with speed and accuracy.
  • Built networks with local musicians to provide session support for gigs and events.
  • Provided musical background for live shows such as ballets, operas, musical theatre, and cabarets.
  • Interpreted and modified music to personalize performances.
  • Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Selected music carefully in order to achieve balance of musical styles on program.
  • Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
  • Selected and arranged music for [Number] holiday performances and special events.
  • Collaborated with dance department in creating scores for choreography projects.
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Observed choral leaders or prompters for cues or directions in vocal presentations.
  • Composed and arranged music and recorded music in studios for radio, film, or television.

Route Service Representative

Quest Diagnostics
04.1984 - 03.2012
  • Conducted regular safety trainings for team members, fostering a culture of safety awareness within the organization.
  • Collaborated with management to develop strategies for improving overall route performance and productivity.
  • Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
  • Managed inventory of products on delivery trucks, ensuring proper stock levels for client needs.
  • Reduced costs by optimizing routes using GPS software, resulting in lower fuel consumption and vehicle wearandtear.
  • Adhered strictly to compliance standards set forth by both the company as well as industry regulators.
  • Generated valuable feedback from customers regarding their preferences or concerns while servicing their accounts.
  • Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
  • Enhanced customer satisfaction by providing timely and efficient route service deliveries.
  • Monitored vehicle maintenance schedules, ensuring timely repairs and inspections to minimize downtime.

Education

No Degree -

Fairview High School
Boulder, CO

No Degree - Electronics

Colorado Vocational Tech.
Boulder, CO
06-1972

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Client service
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Sales strategies
  • Meeting deadlines
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Strategic planning
  • Inventory tracking
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Display setup
  • Brand promotion

Timeline

Sales Associate

Lowe's
05.2022 - Current

Route Service Representative

Quest Diagnostics
04.1984 - 03.2012

No Degree -

Fairview High School

No Degree - Electronics

Colorado Vocational Tech.

Professional Musician

Self
08.1968 - Current

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