David Hill
Olathe
Summary
Dynamic customer service specialist, with years of demonstrated 20 years expertise in delivering ingenious customer service that drive sales and encourage customer loyalty. Motivated Warehouse/ Customer Service Professional with experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills.
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber
Olathe
06.2023 - Current
- Delivering packages efficiently to various locations within designated timeframes.
- Navigated routes effectively using GPS technology for timely deliveries.
- Communicated with customers to confirm delivery details and address concerns.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Technical support (seasonal)
Conduent
Olathe
07.2024 - 01.2025
- Assisting customers and resolving technical issues with their apple smart devices.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Order Selector
Sysco Foods
Olathe
06.2023 - 06.2024
- Accurately and efficiently select products in the warehouse.
- Prepare products for shipping by stacking in an orderly and stable configuration, while maintaining a clean and safe work environment.
- Selected products accurately from warehouse inventory for efficient order fulfillment.
- Inspected products for quality assurance before loading onto delivery trucks.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
Warehouse Lead
Keurig Dr. Pepper
Lenexa
11.2021 - 05.2023
- Supervised daily warehouse operations and ensured adherence to safety protocols
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Worked with the dock crew and order pickers to get orders done for the next business day.
- Accurately pick products by matching numbers and products using voice audio headset.
- Hand stack cases of product weighing up to 50 pounds repetitively from floor to over-head.
- Place the beverage products in a defined stacking pattern onto the pallet.
- Hand shrink wrap orders with label and move completed order to the loading dock area using electronic pallet jack or walkie-rider equipment.
- Monitored warehouse performance metrics to identify areas for improvement.
Security Officer/Front Desk Agent/Valet
Aladdin Holiday Inn
Kansas City
05.2015 - 03.2020
- Trained new security personnel on protocols and emergency procedures effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Kept digital logs updated with cars, locations and special customer information.
- Handled account payments, collected cash and processed credit card charges.
Customer Care Specialist I (seasonal)
Alliance Data
Lenexa
09.2017 - 09.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on products and services offered.
- Documented customer interactions accurately for follow-up actions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Created detailed documentation of all customer interactions and transactions.
Customer Service Rep
Provider Plus
Lenexa
02.2016 - 09.2017
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Patients' eligibility and claims status with insurance agencies, Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Precisely evaluated and verified benefits and eligibility.
Forklift Operator Lead
Midwest Distributors Inc
Kansas City
06.2014 - 02.2016
- Immediately communicated any equipment issues to the supervisor.
- Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.
- Operated forklifts and other heavy machinery safely.
- Lead supervisor for the 2nd shift
Material Handler
Walmart
Shawnee
03.2011 - 06.2015
- Unloaded trucks and sorted freight in the backroom and staged pallets on salesfloor for associates.
- Operated forklifts and other heavy machinery safely.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Collaborated with coworkers to streamline material handling processes.
Machine Operator Lead
National Envelope Corp
Lenexa
08.2005 - 12.2010
- Machine OperatorProduction Line Assembly
- Accurate Stock Records
- Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
- Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Education
High School Diploma -
Kansas CitySkills
- Medical coding
- Customer support experience within healthcare industry
- Customer support experience within retail industry
- Technical troubleshooting support
- Security
- Hotel experience
- Hospitality
- Customer service manager experience
- Sales
- Medical Coding
- Customer support experience within manufacturing industry
- Microsoft Excel
- CPT Coding
- Attention to detail
- Customer inquiry handling
- Cash handling
- Supply chain
- Negotiation
- ICD coding
- Warehouse management
- Word
- Intercom
- Medical billing
- Jira
- Phone customer support
- Freshsales
- Order inquiry handling
- ServiceNow
- Pipedrive
- Restaurant experience
- Databases
- Upselling
- Phone communication
- Communication skills
- Improving customer support response time
- Customer service knowledge base
- Phone etiquette
- Customer service under pressure
- Email customer support
- Help Scout
- Accounts receivable
- Client interaction via phone calls
- Anatomy knowledge
- Customer support forum discussions
- B2B sales
- Asana
- Medical Scheduling
- Freshdesk
- Vital signs
- Customer support specialist experience
- Customer self-service portals
- Warehouse management system
- Customer expectation management
- Insurance sales
- Zoho Desk
- Customer support experience within non-profit industry
- Transcription
- Customer service
- Customer complaint resolution
- De-escalation techniques
- Problem-solving
- Salesforce
- Time management
- Data entry
- English
- Customer training
- Handling customer inquiries
- Empathy
- Managing customer accounts
- Guest Service
- Phone call management
- Inventory management
- Transportation management systems
- Customer service through social media
- Guest services
- Relationship management
- Appointment scheduling
- Non-technical user support
- Interviewing
- Handling customer exchanges
- ICD-10
- Organizational skills
- Billing issue inquiries
- ICD Coding
- Small business owner customer support experience
- Forklift
- Investor customer service experience
- Medical Billing
- Medical terminology
- Machine learning
- SugarCRM
- Quality control
- Zendesk Sell
- HubSpot
- ICD-9
- CRM software
- Freight
- Front desk
- Webinars
- Customer support ticket management
- Fraud prevention and detection
- Federal construction safety regulations
- Process improvement
- Microsoft Office
- Zendesk
- Stocking
- Excel
- Guest Services
- Client email correspondence
- Mobile devices
- Kayako
- SMS customer support
- In-person customer service
- Client services
- Trello
- Live chat
- Partner customer support
- Internal employee customer service
- Supervising experience
- Customer support experience within telecommunications industry
- Retail sales
- Filing
- Hospital Experience
- Call center agent experience
- Package handling
- Route optimization
- Delivery tracking
Certification
- Forklift Certification
- Guard Card
- Pallet Jack Certification
- Driver's License
- Security Guard
- Certified Forklift Operator
- CCNA
- Certified Notary Public
- Medical Billing Certification
- Series 66
- Series 65
- Series 7
- ACLS Certification
- MCP
- AED Certification
- CPA
- Certified Professional Medical Services Manager
- Certified Provider Credentialing Specialist
- Certified Professional Coder
- Certified Coding Specialist RHIT
- Certified Phlebotomy Technician
- AHIMA
- RHIA
- Certified Coding Associate
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- Property & Casualty License
Timeline
Technical support (seasonal)
Conduent
07.2024 - 01.2025
Delivery Driver
Uber
06.2023 - Current
Order Selector
Sysco Foods
06.2023 - 06.2024
Warehouse Lead
Keurig Dr. Pepper
11.2021 - 05.2023
Customer Care Specialist I (seasonal)
Alliance Data
09.2017 - 09.2018
Customer Service Rep
Provider Plus
02.2016 - 09.2017
Security Officer/Front Desk Agent/Valet
Aladdin Holiday Inn
05.2015 - 03.2020
Forklift Operator Lead
Midwest Distributors Inc
06.2014 - 02.2016
Material Handler
Walmart
03.2011 - 06.2015
Machine Operator Lead
National Envelope Corp
08.2005 - 12.2010