David Hill
Portland,OR
Summary
Experienced Automotive Technician and Service Advisor with over 30 years experience, seeking to obtain employment with a quality, professional and team oriented facility.
Overview
16
16
years of professional experience
Work History
Service Advisor
Subaru of Portland
Portland, OR
08.2024 - Current
- Educated customers on vehicle maintenance options, fostering trust and long-term relationships.
- Streamlined parts ordering process to reduce wait times for service completion.
- Provided training support to new staff on company procedures and customer interaction techniques.
- Conducted follow-up calls to ensure customer satisfaction post-service, enhancing retention rates.
Service Manager
Accolade Automotive
Hillsboro, OR
02.2024 - 07.2024
- Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Managed inventory control, ensuring availability of parts and supplies for service operations.
Service Advisor
Greentree Automotive
Hood River, OR
05.2013 - 01.2024
- Assisted customers with service inquiries, ensuring satisfaction and efficient problem resolution.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Communicated effectively with technicians to relay customer concerns and service needs.
- Maintained accurate records of service history and customer interactions within CRM system.
Automotive Technician
Kalispell Toyota
Kalispell, MT
04.2010 - 05.2013
- Conducted diagnostic tests to identify vehicle issues and recommend appropriate repairs.
- Repaired and replaced faulty components, ensuring optimal vehicle performance and safety standards.
- Provided exceptional customer service, explaining technical issues in understandable terms to clients.
Lexus of Portland
Portland, OR
- 16 YEARS
Tom Dwyer Automotive
Portland, OR
- 1 ½ YEARS
Land Rover
Portland, OR
- 1 ½ YEARS
Education
Associates Degree -
Universal Technical Institute
Phoenix, AZ01-1991
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Dale Carnegie Course
Portland, OR06-2003
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Land Rover Apprentice Technician Training Program
Bowie, MD06-1998
Skills
- Engine and Drive Train Management
- Hybrid Vehicle Certified
- Computer Diagnostic Systems
- Electrical Diagnosis
- Tire Pressure Monitoring
- Keyless Entry Diagnosis
- Multiplex communication
- Audio/video and navigation system network diagnosis
- Steering, Suspension and Alignment
- HVAC Diagnosis and Repair
- Lexus of Portland roadside assistance
- Customer Service Oriented
- Master Lexus Certified
- Shop Foreman
- Service Manager
- Service Writer
- Diagnostic Specialist
- 2002 Lexus/ASE Master Automobile Technician of the Year
- 2007 Lexus/ASE Diagnostic Specialist of the Year
Timeline
Service Advisor
Subaru of Portland
08.2024 - Current
Service Manager
Accolade Automotive
02.2024 - 07.2024
Service Advisor
Greentree Automotive
05.2013 - 01.2024
Automotive Technician
Kalispell Toyota
04.2010 - 05.2013
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Land Rover Apprentice Technician Training Program
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Dale Carnegie Course
Land Rover
Tom Dwyer Automotive
Lexus of Portland
Associates Degree -
Universal Technical Institute