Overview
Work History
Education
Skills
Timeline
Generic

David Hillbom

Overview

21
21
years of professional experience

Work History

Closer

Apex Measuring LLC
06.2021 - 04.2025
  • Building flooring installation contracts for Lowes using CAD software
  • Making and receiving calls from both customer and store associates to field questions and schedule measurement appointments
  • Fielding questions and mentoring new employees on how to use CAD software and identify problems based on submitted photos of customer homes.
  • Created warnings and notes to auto-populate on contracts based on met criteria

Closer

Home Depot Call Center
05.2018 - 06.2021
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Worked on a team specializing in high value clients
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.

Technical Author

TWEDDLE GROUP
08.2016 - 10.2017
  • Authoring automotive owner’s manuals
  • Directly responsible for researching new features and developing content for multiple vehicles and markets
  • Constant contact with clientele, maintaining relationships and confirming sensitive material with legal teams and engineers
  • Organizing on-vehicle validations, plant trip documentation, and research gathered from engineering documents
  • Experience with Arbortext, Microsoft Office, Contenta and Space Vision

Inventory/Warehouse Supervisor

SUPER FAIR CELLULAR
02.2013 - 08.2016
  • Organizing and assigning tasks by priority
  • Create daily rundowns of completed and pending assignments
  • Directly responsible for supervising inventory movement throughout four warehouses using Microsoft Dynamics GP
  • Manage audits and outsourced shipments
  • Troubleshoot software issues and interdepartmental disputes to ensure swift turnaround for sales staff
  • Experience with Microsoft Great Plains, Outlook, and Panatracking equipment

Shipping/Inventory

MOOSEJAW - INTERNET SHIPPING WAREHOUSE
11.2012 - 02.2013
  • Pulling, packaging, and shipping product for delivery
  • Arranging and maintaining inventory stability

CLS Caregiver

TRAINING AND TREATMENT INNOVATIONS INC. & CREATIVE CARE SERVICES
05.2004 - 06.2011
  • Providing community living supports and enabling community inclusion for an individual with cerebral palsy and dyslexia.
  • Assist in the fulfillment of evolving insurance goals and the customer’s personal development.
  • Dictating college assignments, tutoring, and assisting with math and Microsoft Office, as well as reading aloud and assisting with physical exercise.

Education

BS - Literature, Creative Writing

Eastern Michigan University
Ypsilanti, MI
12.2010

Skills

  • Data collection
  • Target achievement
  • Objection handling
  • File management

Timeline

Closer

Apex Measuring LLC
06.2021 - 04.2025

Closer

Home Depot Call Center
05.2018 - 06.2021

Technical Author

TWEDDLE GROUP
08.2016 - 10.2017

Inventory/Warehouse Supervisor

SUPER FAIR CELLULAR
02.2013 - 08.2016

Shipping/Inventory

MOOSEJAW - INTERNET SHIPPING WAREHOUSE
11.2012 - 02.2013

CLS Caregiver

TRAINING AND TREATMENT INNOVATIONS INC. & CREATIVE CARE SERVICES
05.2004 - 06.2011

BS - Literature, Creative Writing

Eastern Michigan University
David Hillbom