David Hillbom
Overview
21
21
years of professional experience
Work History
Closer
Apex Measuring LLC
06.2021 - 04.2025
- Building flooring installation contracts for Lowes using CAD software
- Making and receiving calls from both customer and store associates to field questions and schedule measurement appointments
- Fielding questions and mentoring new employees on how to use CAD software and identify problems based on submitted photos of customer homes.
- Created warnings and notes to auto-populate on contracts based on met criteria
Closer
Home Depot Call Center
05.2018 - 06.2021
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Worked on a team specializing in high value clients
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Technical Author
TWEDDLE GROUP
08.2016 - 10.2017
- Authoring automotive owner’s manuals
- Directly responsible for researching new features and developing content for multiple vehicles and markets
- Constant contact with clientele, maintaining relationships and confirming sensitive material with legal teams and engineers
- Organizing on-vehicle validations, plant trip documentation, and research gathered from engineering documents
- Experience with Arbortext, Microsoft Office, Contenta and Space Vision
Inventory/Warehouse Supervisor
SUPER FAIR CELLULAR
02.2013 - 08.2016
- Organizing and assigning tasks by priority
- Create daily rundowns of completed and pending assignments
- Directly responsible for supervising inventory movement throughout four warehouses using Microsoft Dynamics GP
- Manage audits and outsourced shipments
- Troubleshoot software issues and interdepartmental disputes to ensure swift turnaround for sales staff
- Experience with Microsoft Great Plains, Outlook, and Panatracking equipment
Shipping/Inventory
MOOSEJAW - INTERNET SHIPPING WAREHOUSE
11.2012 - 02.2013
- Pulling, packaging, and shipping product for delivery
- Arranging and maintaining inventory stability
CLS Caregiver
TRAINING AND TREATMENT INNOVATIONS INC. & CREATIVE CARE SERVICES
05.2004 - 06.2011
- Providing community living supports and enabling community inclusion for an individual with cerebral palsy and dyslexia.
- Assist in the fulfillment of evolving insurance goals and the customer’s personal development.
- Dictating college assignments, tutoring, and assisting with math and Microsoft Office, as well as reading aloud and assisting with physical exercise.
Education
BS - Literature, Creative Writing
Eastern Michigan University
Ypsilanti, MI12.2010
Skills
- Data collection
- Target achievement
- Objection handling
- File management
Timeline
Closer
Apex Measuring LLC
06.2021 - 04.2025
Closer
Home Depot Call Center
05.2018 - 06.2021
Technical Author
TWEDDLE GROUP
08.2016 - 10.2017
Inventory/Warehouse Supervisor
SUPER FAIR CELLULAR
02.2013 - 08.2016
Shipping/Inventory
MOOSEJAW - INTERNET SHIPPING WAREHOUSE
11.2012 - 02.2013
CLS Caregiver
TRAINING AND TREATMENT INNOVATIONS INC. & CREATIVE CARE SERVICES
05.2004 - 06.2011
BS - Literature, Creative Writing
Eastern Michigan University
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