David Hines
Summary
Experienced franchise professional with a strong customer service background and problem-solving skills seeking a position with a dynamic organization that values effective communication and relationship-building. Proven track record of fostering meaningful connections with franchise brokers and clients and driving sales growth within the franchise industry. Committed to delivering exceptional service, exceeding targets, and maintaining a customer-centric approach. Ready to contribute to a team-oriented environment that values innovation and collaboration.
Overview
19
19
years of professional experience
Work History
Franchise Development Manager (Grasons Estate Sales & Business Liquidations) / Broker Relations
Evive Brands
10.2022 - Current
- Successfully closed multiple deals by educating prospective franchisees on the Grasons franchise model and taking them through a structured, detailed Discovery Process covering all aspects of the franchise, including reviewing the Franchise Disclosure Document.
- Maintained my strong professional relationships with Franchise Broker Companies through various forms of contact, including attending Franchise Broker Conferences. I've built an outstanding reputation with Franchise Brokers over the past 16 years.
- Input candidate referrals/leads into Salesforce CRM in a timely and efficient manner.
- Communicated with consultants regarding territory checks and inquiries about our franchise brands in an efficient and accurate manner. This led to consultants always thinking about our brands and sending in referrals on a consistent basis.
Consultant Relations Manager
Rhino 7 Consulting
01.2017 - 09.2022
- My main role was to educate a network of over 1,500 consultants on multiple franchise brands to prepare them when presenting to candidates. I gave them a full detailed overview of each model focusing on four key categories: What is the Business, What is the Owner's Role in the Business, What is the Total Investment and How Much Income can an Owner Earn? This kept the Rhino 7 brands at the top of their mind and led to candidate referrals, which led to franchise licenses being awarded
- Maintained a working knowledge of the franchise brands represented by Rhino 7. The company worked with brands across multiple industries. I was able to answer questions from consultants and coworkers accurately and efficiently.
- Implemented marketing strategies to consultants using different avenues such as Mailchimp e-mails, regular calls, physical mailings and Zoom webinars. Consultants stayed updated on the franchise brands so they were able to identify and present to well qualified candidates.
- Managed a database of candidates and consultants using Salesforce CRM. This included adding new consultants and keeping contact information up to date.
- Managed brand content on Consultant Group Intranet portals. These are the first sources of information for consultants and I updated them on a regular schedule, ensuring that the content was accurate.
Operations Assistant
Rhino 7 Consulting
03.2008 - 01.2017
- Input candidate referrals/leads into Salesforce CRM in a timely and efficient manner. This allowed the Development Managers to engage candidates quickly and also kept in the company in high regards with the Franchise Consultants.
- Communicated with consultants regarding territory checks and inquiries about our franchise brands in an efficient and accurate manner. This led to consultants always thinking about our brands and sending in referrals on a consistent basis
- Supported sales team by generating reports and providing accurate details. These were referral reports, closed deal reports and lead to deal ratio reports. They allowed the company to identify strengths and weaknesses.
- Edited and maintained content on the Company website and on the Consultant Intranet portals. Keeping information on the brands accurate is of paramount importance.
Data Processor
NC Department of State Treasurer
11.2007 - 03.2008
- Entered alpha and numeric data from reports into database
- Edited reports while paying strict attention to detail.
Customer Service / Outbound Sales Representative
Unitrin Direct Property and Casualty
06.2006 - 08.2007
- Assisted policy holders with policy changes and account information
- Analyzed customer concerns using established procedures
- Investigated billing inquiries and processed transactions
- Demonstrated excellent communication skills in a call-center environment
- Made outbound calls to generate sales leads
- Maintained a high level of both quality and productivity.
College Program - Merchandise Associate
Walt Disney World Resort
08.2005 - 01.2006
- Delivered excellent guest service in a Fortune 100 Company
- Displayed quick thinking and problem solving skills on a daily basis.
Education
Bachelor of Science in Business Administration and Law -
Western Carolina University
Cullowhee, NC05.2006
Skills
- SalesForce Administration Experience (16 years)
- Proficient in Microsoft Word, Excel, and PowerPoint
- Relationship Building, specifically with Franchise Brokers and Franchise Candidates
- Attention to Detail
- Time Management
- Multitasking
- Reliability
- Excellent communication skills
- Ability to execute multiple tasks at once in a fast-paced environment
Timeline
Franchise Development Manager (Grasons Estate Sales & Business Liquidations) / Broker Relations
Evive Brands
10.2022 - Current
Consultant Relations Manager
Rhino 7 Consulting
01.2017 - 09.2022
Operations Assistant
Rhino 7 Consulting
03.2008 - 01.2017
Data Processor
NC Department of State Treasurer
11.2007 - 03.2008
Customer Service / Outbound Sales Representative
Unitrin Direct Property and Casualty
06.2006 - 08.2007
College Program - Merchandise Associate
Walt Disney World Resort
08.2005 - 01.2006
Bachelor of Science in Business Administration and Law -
Western Carolina University
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