David Hodge
Tampa
Summary
Dynamic and results-driven professional with extensive experience in operations management at Busch Gardens Tampa Bay. Proven track record in training and mentoring staff, enhancing customer service, and implementing process improvements that boosted team productivity. Skilled in inventory control and complex problem-solving, fostering a high-performing and motivated workforce.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Supervisor
Busch Gardens Tampa Bay
11.2015 - Current
- Supervised daily operations, ensuring staff adherence to safety protocols and guest service standards.
- Trained team members on operational procedures, enhancing service delivery and efficiency.
- Monitored employee performance, providing constructive feedback to improve individual and team productivity.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Conducted regular inventory assessments, maintaining stock levels for seamless operations across departments.
- Collaborated with management on strategic initiatives aimed at enhancing overall park efficiency and guest satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
General Manager
Racetrac Gas Station
03.2006 - 11.2015
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented customer service initiatives, increasing satisfaction ratings significantly.
- Developed and executed staff scheduling to maintain operational efficiency during peak hours.
- Led process improvement projects that streamlined operations and enhanced overall productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor
Busch Gardens Tampa Bay
02.2001 - 03.2006
- Coordinated scheduling for staff, optimizing coverage during peak visitor times for enhanced guest experience.
- Developed training materials to support onboarding of new staff, fostering a knowledgeable workforce.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Supervised daily operations, ensuring staff adherence to safety protocols and guest service standards.
- Conducted regular inventory assessments, maintaining stock levels for seamless operations across departments.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Assistant Manager
Taco Bell Restaurant
08.1998 - 02.2001
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Managed inventory control, optimizing stock levels to minimize waste and costs.
- Directed operational strategies to enhance workflow efficiency across departments.
- Mentored and developed team members to improve performance and engagement.
- Oversaw budget preparation and allocation to optimize resource utilization across operations.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Initiated local marketing campaign, increasing foot traffic and sales.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Taco Bell
04.1994 - 07.1998
- Led operational strategy to enhance efficiency across multiple departments.
- Streamlined budget management processes, resulting in improved financial forecasting.
- Developed and implemented performance metrics for team accountability and success tracking.
- Directed cross-functional teams to execute business initiatives and achieve organizational goals.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
St. Johnsville Jr. Sr. High School
St. Johnsville NYBachelor of Administrative Studies - Business Administration And Management
Fulton Montgomery Community College
Johnstown, NYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Inventory control
- Staff development
- Team building
- Operations management
- Process monitoring and improvement
- Relationship building
Accomplishments
Attained the rank of Eagle Scout in the Boy Scouts of America
- Supervised team of 108 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- SafeServe Training - 5 years
- Certified Forklift, Busch Gardens - 3 years
Timeline
Supervisor
Busch Gardens Tampa Bay
11.2015 - Current
General Manager
Racetrac Gas Station
03.2006 - 11.2015
Supervisor
Busch Gardens Tampa Bay
02.2001 - 03.2006
Assistant Manager
Taco Bell Restaurant
08.1998 - 02.2001
General Manager
Taco Bell
04.1994 - 07.1998
High School Diploma -
St. Johnsville Jr. Sr. High School
Bachelor of Administrative Studies - Business Administration And Management
Fulton Montgomery Community College