Summary
Overview
Work History
Education
Skills
Timeline
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David Hoffman

Customer Support Professional
Dallas,GA

Summary

Knowledgeable in residential management with a solid background in facilitating resident satisfaction and effectively managing difficult tenant disputes. Processes. Proven ability to utilize strong interpersonal and communication skills to address both tenants and property managers regarding insurance structures and incidents on the property.

Overview

6
6
years of professional experience

Work History

Claims Coordinator

Higginbotham
Atlanta, California
07.2023 - 06.2025
  • Managed Residential Apartment claims on behalf of large residential management companies. With a book of business totaling in the hundreds of millions, ensuring strategic and efficient claim resolution.
  • Analyzed losses and current claim statuses to determine the need for updated loss runs.
  • Communicated directly with Community Managers for information on incidents that occurred on the property. Gathering video footage, witness testimonies, and statements from residents on the property.

Supervisor of Operations

Chick-fil-A
Cartersville, Virginia
07.2019 - 07.2023
  • Managed a dynamic team of 100+, ensuring fast-paced and quality performance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Proactively handled sales projections and financial inventory, managing daily revenue ($25,000-$40,000).

Education

Associate of Science - Finance

Georgia Highlands College
Cartersville, GA
07.2023

Skills

  • Residential Policy Structures

  • Customer Relations

  • Negotiation

  • Property Report preparation

Microsoft office

Timeline

Claims Coordinator

Higginbotham
07.2023 - 06.2025

Supervisor of Operations

Chick-fil-A
07.2019 - 07.2023

Associate of Science - Finance

Georgia Highlands College

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