Skillful analyst adeptly supporting system management and problem resolution to improve records management. Over 10 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Hi, I’m
David Holly
Waldorf,MD
Summary
Overview
12
years of professional experience
Work History
CFPB
Operations Analyst
12.2021 - Current
Job overview
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Developed and updated tracking spreadsheets using Excel.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Oversee $10,000 monthly budget that requires purchases of supplies, training and conferences, and electronic items.
- Manages approximately 30 incoming calls and e-mails from internal and external stakeholders.
CISA
Executive Assistant
02.2020 - 12.2021
Job overview
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened personal and business calls and directed to appropriate party.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
CFPB
Administrative Specialist
07.2014 - 02.2020
Job overview
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Established administrative work procedures to track staff's daily tasks.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Created and updated records and files to maintain document compliance.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Streamlined office processes by implementing efficient document management and filing systems.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Facilitated communication between departments, organizing meetings and distributing essential information.
USAID
Administrative Assistant
09.2011 - 07.2014
Job overview
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Target
Sales Floor Associate
04.2012 - 02.2013
Job overview
- Communication with customers professionally and proactively to provide product information and advice.
- Used in-store system to locate inventory and place special orders for customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments and provided receipts to establish proof of transaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Business Administration And Management
07.2025
University Overview
Strayer UniversityWashington, DC
Associate of Arts from Business Administrative
05.2009
University Overview
Skills
- Workflow Optimization
- Statistical Analysis
- Microsoft SharePoint
- Reporting abilities
- Microsoft PowerPoint
- Microsoft Excel
- Project Management
- Flexible and Adaptable
- Interpersonal Communication
- Organizational Skills
- Multitasking
- Customer Service
- Active Listening
- Critical Thinking
- Simulate Problems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Operations Analyst
CFPB
12.2021 - Current
Executive Assistant
CISA
02.2020 - 12.2021
Administrative Specialist
CFPB
07.2014 - 02.2020
Sales Floor Associate
Target
04.2012 - 02.2013
Administrative Assistant
USAID
09.2011 - 07.2014
Western Governors University
Bachelor of Science from Business Administration And Management
Strayer University
Associate of Arts from Business Administrative
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