David Holt
Wilmington,NC
Summary
Dynamic Store Manager with a proven track record at Michaels Arts and Crafts, excelling in sales strategy and employee training. Expert in inventory management and performance evaluation, I drive team engagement and operational efficiency, consistently achieving sales goals while fostering a positive work environment. Passionate about delivering exceptional customer service.
Overview
34
34
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
Wilmington, NC
09.2003 - Current
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
General Manager
Garden Ridge Pottery
Houston, TX
05.1999 - 09.2003
- Conducted interviews to facilitate recruitment for open positions.
- Supervised employees by planning effectively and delegating assignments.
- Developed schedules to ensure payroll compliance with budget constraints.
- Trained employees on responsibilities and organizational policies.
- Guided management and supervisory staff to enhance operational efficiency.
- Executed freight processing and layout strategies for optimal workflow.
Store Manager
Wal*Mart
Shreveport, LA
08.1991 - 05.1999
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Arts - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05-1991
Skills
- Inventory management
- Sales strategy
- Employee training
- Customer service
- Performance evaluation
- Cash handling
- Recruitment processes
- Team building
- Payroll administration
- Budget administration
- Employee engagement
- Flexible schedule
- Inventory control
- Sales analysis
- Problem-solving
- Team leadership
- Staff performance improvement
- Store operations
- Payroll management
- Expense tracking
Timeline
Store Manager
Michaels Arts and Crafts
09.2003 - Current
General Manager
Garden Ridge Pottery
05.1999 - 09.2003
Store Manager
Wal*Mart
08.1991 - 05.1999
Bachelor of Arts - General Studies
Northwestern State University of Louisiana
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