Hi, I’m
David Holtzclaw
Annapolis,Maryland
Summary
Dynamic leader with a strong background in management across hospitality and retail sectors. Proven expertise in overseeing teams, optimizing operational efficiency, and driving business growth. Skilled in strategic planning, budgeting, and staff development, with a focus on enhancing customer satisfaction and fostering a positive work environment. Known for effective communication, resourceful problem-solving, and a commitment to exceeding organizational goals. Eager to leverage my talents in a new environment, embracing fresh challenges and opportunities for growth.
Overview
5
years of professional experience
Work History
Parking Management Company
Assistant Guest Service Manager
09.2021 - 05.2024
Job overview
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Developed and implemented promotional strategies to increase occupancy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Grauls Market
Produce Team Leader
07.2019 - 09.2021
Job overview
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected produce to update and adjust pricing information.
- Checked for outdated and overripe grocery items and removed from inventory.
Albertsons
Courtesy Clerk
04.2019 - 08.2019
Job overview
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Broadneck High School , Annapolis, MD
07.2021
Skills
- Staff Training and Development
- Team Management
- Cross-Departmental Collaboration
- Complaint Handling
- Exceptional communication
- Guest Relations
- Marketing and Promotions
- Sales and Upselling
- Customer rapport
- Local attraction knowledge
- Team member development
- Brand representation
- Client Relationship Management
- Guest communication
- Budgeting and financial management
Community Service
During my time in NJROTC, I dedicated hundreds of hours to community service, supporting various initiatives that benefited the community and environment. From assisting the Navy's class of 1958 in setting up their events to cleaning up the Chesapeake Bay and helping local residents with tasks like picking up trash, yard work, and basic maintenance, I have consistently demonstrated a commitment to service. Additionally, I have begun a personal journey of faith, starting my relationship with Jesus Christ and being born again, which has deepened my sense of purpose and compassion for others.
Timeline
Assistant Guest Service Manager
Parking Management Company
09.2021 - 05.2024
Produce Team Leader
Grauls Market
07.2019 - 09.2021
Courtesy Clerk
Albertsons
04.2019 - 08.2019
Broadneck High School
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