David Holzhauer
Syracuse,NY
Summary
Dynamic leader with extensive experience at Charter Communications, excelling in operational budgeting and team motivation. Proven track record in enhancing customer satisfaction, managing store operations, and driving sales growth. Skilled in MS Office, with a knack for multitasking and organization. Achieved significant improvements in performance metrics through effective coaching and operational oversight.
Overview
9
9
years of professional experience
Work History
Store Manager
Charter Communications
06.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
SCS Inbound Sales Supervisor
Charter Communications
04.2021 - 06.2023
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and implemented incentive programs to increase sales.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and enforced policies and procedures for compliance with company policies.
SCS BAM Supervisor
Charter Communications
11.2018 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Billing Team Lead
Charter Communications
07.2016 - 11.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Mathematics
SUNY, University At Buffalo
Buffalo, NYManagement of Information Systems
Le Moyne College
Syracuse, NYAssociate of Science - Business Administration
Onondaga Community College
Syracuse, NY05-2012
Skills
- Promotional planning
- Hourly shift management
- Operational budgeting
- Store operations oversight
- MS office proficient
- Multitasking and organization
- Performance metrics evaluation
- Retail inventory management
- Performance reviews
- Operations management
- Team motivation
- Sales expertise
Timeline
Store Manager
Charter Communications
06.2023 - Current
SCS Inbound Sales Supervisor
Charter Communications
04.2021 - 06.2023
SCS BAM Supervisor
Charter Communications
11.2018 - 04.2021
Billing Team Lead
Charter Communications
07.2016 - 11.2018
Mathematics
SUNY, University At Buffalo
Management of Information Systems
Le Moyne College
Associate of Science - Business Administration
Onondaga Community College
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