Summary
Overview
Work History
Education
Skills
Timeline
Core Competencies
Generic

DAVID HOOK

Kemah

Summary

Customer service, operations, and e-commerce professional with over 15 years of experience in healthcare, sales, and online retail environments. Skilled in CRM and EMR platforms, multi-channel communication, order management, and web content optimization. Proven ability to resolve complex issues, streamline workflows, and manage high-volume customer interactions in remote-ready settings.

Experienced with maintaining and organizing digital content libraries. Utilizes content management systems to ensure content accuracy and timeliness. Strong understanding of collaboration tools to enhance team productivity.

Overview

24
24
years of professional experience

Work History

Web Content Administrator

BayTec Service, LLC
07.2024 - Current
  • Manage and optimize product listings on Yahoo, Amazon, Walmart, and eBay to improve visibility and sales.
  • Create and update content using RTML, SEO tools, and keyword optimization strategies to boost search rankings.
  • Onboard new vendors and expand product inventory, contributing to revenue growth.
  • Utilize QuickBooks for product setup, sales tracking, and inventory management.
  • Use ShipStation to manage and track shipping workflows.
  • Successfully launched business presence on Walmart and eBay platforms, expanding market reach.

Office Coordinator

Houston Methodist Hospital
08.2014 - 10.2023
  • Scheduled 50+ daily patient appointments, managing multi-channel communications in a high-volume healthcare setting.
  • Verified insurance benefits, processed authorizations, and collected co-pays, deductibles, and co-insurance.
  • Assisted with bed control, patient flow, and interdepartmental coordination.
  • Managed ordering, shipping, and receiving across multiple locations.
  • Maintained a 98 percent scheduling accuracy rate, reducing delays in patient care.

Sales Administrator

BayTec Service, LLC
05.2009 - 08.2014
  • Administered sales, inventory control, and delivery scheduling in a fast-paced environment.
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Provided live technical product support via phone, chat, and email, reducing repeat support calls by 30 percent.
  • Resolved customer issues promptly, increasing satisfaction and retention rates.
  • Assisted in email marketing campaigns and website updates to improve customer engagement.

Inside Sales Representative

United Rentals, Inc.
11.2007 - 04.2009
  • Handled inside sales, account reactivation, and product demonstrations to meet customer needs.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Coordinated with outside sales to close deals and provide tailored solutions.
  • Maintained accurate warehouse inventory and managed shipping and receiving operations.
  • Consistently exceeded monthly sales targets by 15 to 20 percent.

Operations Coordinator

Schwan’s Food Service, Inc.
05.2001 - 07.2007
  • Supervised depot operations, scheduling staff, managing inventory, and coordinating logistics for 18 delivery trucks.
  • Collaborated with sales managers to evaluate needs and optimize operational plans.
  • Ensured OSHA, FDA, and DOT compliance in all operational areas.
  • Implemented loss prevention strategies, reducing shrinkage by 20 percent.

Education

Bachelor of Science - Human Performance

University of Houston-Clear Lake
Houston, TX

Associate of Arts - General Studies

Brazosport College
Lake Jackson, TX

Skills

  • Image editing

  • Keyword research

  • Website maintenance

  • E-commerce management

  • Google analytics

  • Web content creation

  • Conversion rate optimization

  • Teamwork and collaboration

  • Microsoft office

Timeline

Web Content Administrator

BayTec Service, LLC
07.2024 - Current

Office Coordinator

Houston Methodist Hospital
08.2014 - 10.2023

Sales Administrator

BayTec Service, LLC
05.2009 - 08.2014

Inside Sales Representative

United Rentals, Inc.
11.2007 - 04.2009

Operations Coordinator

Schwan’s Food Service, Inc.
05.2001 - 07.2007

Associate of Arts - General Studies

Brazosport College

Bachelor of Science - Human Performance

University of Houston-Clear Lake

Core Competencies

Remote customer support, inbound calls, outbound calls, CRM and EMR platforms, Epic, Well, Emdeon, Availity, e-commerce platform management, Amazon, eBay, Walmart, Turbify, SEO, web content optimization, insurance verification, authorizations, order processing, payment collection, complaint resolution, inventory control, logistics coordination, QuickBooks, ShipStation, Microsoft Office Suite, Adobe Creative Suite.

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