David Hopper
San Diego,CA
Summary
Experienced in non-restaurant food service, with hands-on background in catering and event-based serving. Possess strong organizational skills for efficient food preparation and delivery, ensuring high levels of customer satisfaction. Demonstrated ability to work collaboratively with kitchen staff and manage multiple tasks simultaneously, contributing to smooth operation of events. Adapted quickly to changing environments and customer preferences, enhancing overall dining experience.
Overview
26
26
years of professional experience
Work History
Banquet Manager
San Diego Yacht Club
San Diego, CA
09.2021 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Resolved complaints from guests regarding services or facilities provided at banquets.
- Conducted post-event evaluations to identify areas for improvement and implement corrective actions.
- Responded to and resolved guest issues or complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created detailed reports on the status of all events held within the facility.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Trained new banquet staff on service standards, procedures, and company policies.
Banquet Captain
Evans Hotels
San Diego, CA
06.1999 - 01.2021
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Developed and maintained positive relationships with vendors and suppliers for event needs.
- Liaised with kitchen staff to ensure timely and accurate food service during events.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Prepared detailed event reports, highlighting successes and areas for operational improvement.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Monitored guest satisfaction levels throughout event duration.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Stocked server areas with supplies before, during and after shifts.
- Coordinated with food and beverage team on menu selections and serving times.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Portioned, plated and garnished menu items to meet company standards.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Prepared and led food service training programs to teach staff various tasks.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
Education
High School Diploma -
Shore Regional High School
West Long Branch, NJ06-1982
Skills
- Portioning
- Food safety and sanitation
- Food item purchasing
- Beverage management
Accomplishments
- 2005 Gold Key Award San Diego County
- Gold Key Award
- 2024 Manager of the Year San Diego Yacht Club
Timeline
Banquet Manager
San Diego Yacht Club
09.2021 - Current
Banquet Captain
Evans Hotels
06.1999 - 01.2021
High School Diploma -
Shore Regional High School
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