David Horenstein
Tampa,FL
Summary
Proactive Sales Representative with extensive experience in customer care and sales strategy development. Enhanced client satisfaction through prompt issue resolution and exceptional service, generating additional sales opportunities via upselling and cross-selling. Strong in performance evaluations, strategic sales planning, and team motivation, consistently exceeding quotas and expanding customer bases.
Overview
25
25
years of professional experience
Work History
Telesales Representative
Allstate Insurance Co
Tampa, FL
10.2024 - 03.2025
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Boosted conversion rates through skillful negotiation tactics and overcoming objections from potential customers.
Sales Representative
Viking
Remote
10.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Spectrum
Tampa, FL
07.2022 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative/Supervisor
Verizon Wireless
Tampa, FL
09.2007 - 06.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Care Representative
Michael C Fina
Long Island City, NY
10.1999 - 07.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Tottenville High School
Skills
- Sales Presentations
- Sales closing
- Sales strategy development
- Complex Problem-Solving
- Customer Retention
- Relationship Building
- Upselling and Cross Selling
- Objection handling
Accomplishments
Multiple Winner's Circle Awards
Timeline
Telesales Representative
Allstate Insurance Co
10.2024 - 03.2025
Sales Representative
Viking
10.2023 - 08.2024
Sales Representative
Spectrum
07.2022 - 10.2023
Sales Representative/Supervisor
Verizon Wireless
09.2007 - 06.2022
Customer Care Representative
Michael C Fina
10.1999 - 07.2006
Tottenville High School