David Horn
District Heights,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Specialist/Intake Specialist
AstraZeneca
Gaithersburg, MD
06.2022 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Coordinated with physicians, nurses and other healthcare staff to ensure timely completion of patient intake process.
- Followed established guidelines for releasing confidential information in accordance with HIPAA regulations.
- Performed follow up calls to confirm upcoming appointments, answer questions about treatment plans, provide updates on test results and schedule additional visits as required.
- Managed electronic health record systems ensuring accuracy of data entry.
- Facilitated communication between departments during the patient intake process.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Assisted with training new employees in the departmental processes related to patient intake.
- Attended meetings and trainings as required for job performance improvement.
- Participated in initiatives designed to improve customer service satisfaction scores.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
Executive Assistant
Life Pieces To Masterpieces
Washington, DC
11.2021 - 06.2022
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Restocked office and break room supplies to maximize team productivity.
- Oversaw executive schedules for team of company leaders.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Delivered optimal administrative, customer service and case management support.
- Maintained confidential records and files related to executive operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Obtained signatures for financial documents and internal and external invoices.
Office Manager/Medical Receptionist
Kolmac Outpatient Recovery Centers
Gaithersburg, MD
06.2019 - 10.2021
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Phlebotomy Technician
Dominion Diagnostics LLC
Rockville, MD
02.2018 - 06.2021
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Collect specimen samples of patients and process into company database
- Counseled and assist clients to resolve routine or medical/technical matters related to patient testing and result reporting
- Oversee patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Adhere to OSHA guidelines to handle and maintain biological specimens within the laboratory
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Home Health Aide
Advanced Home Health Care Services
Washington, DC
01.2016 - 08.2019
- Monitored client's well-being, safety and comfort under direction of physician
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Tracked and documented patient vital signs and medication reactions and reported any health concerns or behavioral changes
- Supervised medication administration, personal hygiene and other activities of daily living
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information
- Facilitated best care by developing strong and trusting rapport with patient
- Managed various daily job tasks, including patient transportation and appointment scheduling.
Lead Educator & Presentation Coordinator
Life Pieces to Masterpieces
Washington, DC
06.2011 - 08.2018
- Provided day-to-day mentoring to children (ages 3-13) enrolled in the company's afterschool program
- Designed curriculum, lesson plans, and instructional materials that stimulated growth in language, social, and motor skills
- Coordinated, life skills classes, reviewed homework, taught poetry and provided assistance and support to students and their families
- Assessed each student's grasp of class material presented in courses and workshops.
- Liaised with teachers to develop cohesive educational plans and improve student support.
- Facilitated workshops, and designed after school activities for youth
- Managed and trained teachers assistants and volunteers
- Received outstanding evaluation reviews from supervisors and participants
Therapeutic Behavior Aid/ Assistant Teacher
The Children’s Guild
Hyattsville, MD
07.2012 - 06.2015
- Experienced, trained special education assistant.
- Responsible for the safety and well being of students in grades 6-8; lead each in their Social, Music and Physical Education classes.
- Maintain monthly “Kiosk” theme based on values and personal responsibility.
- Perform de-escalation techniques to ensure complete safety at all times.
- Display quick thinking and decision making in crisis situations.
- Follow exact steps in compliance with stakeholder’s IEP.
- Complete crisis intervention reports, manage and ensure safety of students at all times.
Education
High School Diploma -
Monroe Highschool
Washington, DC06.2010
Skills
- Customer Service
- Record Entry
- Inventory Control
- Microsoft Office
- Data Management
- Medical records maintenance
- CRM and office management software
- Customer relations
- Billing
- Workforce Management
- Accounts payable and receivable
- Front desk operations
- Working collaboratively
- Report writing
- Co-Payment Collection
- Insurance Verification
- Front Desk Operations
- Information Collection
- Solution Implementation
- Eligibility Determination
- Patient Scheduling
- Patient Registration
- EMR
- Authorization Verification
- Training Coordination
- Problem-Solving
- Patient Education
- Appointment Scheduling
- Money Handling
- Process Improvement
- Payment Processing
Certification
- Licensed Phlebotomist Technician - 2021
- First Aid/ CPR Certified - 2020
Timeline
Patient Access Specialist/Intake Specialist
AstraZeneca
06.2022 - Current
Executive Assistant
Life Pieces To Masterpieces
11.2021 - 06.2022
Office Manager/Medical Receptionist
Kolmac Outpatient Recovery Centers
06.2019 - 10.2021
Phlebotomy Technician
Dominion Diagnostics LLC
02.2018 - 06.2021
Home Health Aide
Advanced Home Health Care Services
01.2016 - 08.2019
Therapeutic Behavior Aid/ Assistant Teacher
The Children’s Guild
07.2012 - 06.2015
Lead Educator & Presentation Coordinator
Life Pieces to Masterpieces
06.2011 - 08.2018
High School Diploma -
Monroe Highschool
- Licensed Phlebotomist Technician - 2021
- First Aid/ CPR Certified - 2020
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