Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
Educated families on hospice services and provided emotional support throughout the entire process.
Managed caseloads effectively while maintaining high levels of responsiveness to both patients'' and families'' needs.
Enhanced the quality of end-of-life care for patients by collaborating with medical professionals and family members.
Assisted patients in achieving their end-of-life goals through personalized interventions and compassionate communication techniques.
Community Liaison
Home Instead Senior Care
12.2019 - 11.2023
Increased brand awareness by developing and implementing innovative marketing campaigns.
Planned and executed events and marketing programs to increase qualified leads.
Completed and submitted monthly and yearly reports to support executive decision making.
Branch Manager
Landmark Financial
12.2016 - 12.2019
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Manager
Pioneer Credit
08.2008 - 11.2016
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.