David Houts

Work History

Pixelle Specialty Solutions

01.2022 - Current

Key interface between sales, scheduling, marketing, operations, technology, customer technical service, and customer service for new grade development, existing product applications, and optimization of current customer profitability, order fulfillment, service programs and product solutions.
Establishing processes to standardize best practices for grade lines to allow ease of end-to-end processing while giving best in business customer relations.
Review Planning and Scheduling to best optimize performance to meet targeted monthly budget.
Participated in and led assigned projects supporting business analysis, policy review, product strategies, product performance, business process improvement, customer-focused service and related areas of focus.

Pixelle Specialty Solutions

09.2019 - 12.2021

Analyzed active customer prices, margins and volume, then work with commercial team to make price adjustments needed to maintain margin and pricing integrity.
Worked collaboratively with commercial team and Finance to develop documents such as supply agreements, offers to sell, and pricing proposals for new and existing customers using volume, margin, market competitiveness in the analysis.
Led a weekly conference call with Sales, Finance and Product Management to facilitate preparation and completion of customer programs. Communicate pricing, rebate, and incentive adjustments.

Pixelle Specialty Solutions

01.2017 - 09.2019

Develop & implement price training - Create training materials for customer service and analysts to utilize.
Maintained all price files and price related tables in SAP. Load and adjust list & contract prices, implement up-charges outlined in the Sales & Marketing policy, & Ensure price data integrity is maintained at all times in SAP.
Managed & implement all price increases/decreases - Reconcile price increase protection parameters, determine new price level and update price files for merchant and directs, update price pages and ensure they are communicated to internal/external customers, upload all data into SAP. Includes oversight of FX and RISI price change triggers.

Pixelle Specialty Solutions

04.2014 - 01.2017

Served as a liaison between Supply Chain and Sales to service key customer accounts. Works as the primary inside contact with customers, developing relationships, assisting with demand forecasts, and anticipating future customer needs to ensure efficient and effective customer service.
Served as a primary contact for new / incremental business quotes, liaising between the customer, sales team, and commercial operations.

Sprint/Nextel

07.2010 - 04.2014

Assisted in store and personal sales plan to achieve monthly sales targets for customer retention, add on attachment and device protection.
Daily deposit and balancing of incoming payments.
Assist in person problem solving of issues around setup of customer personal devices.
Established monthly Inventory Audit and inventory management process to control product overhead.