David Howard
Winter Garden,FL
Summary
Results-driven Leader; known for building trusted relationships with team members, key clients, and cross-functional partners. Recognized for exceptional communication skills and the ability to inspire engagement across teams and departments. Experienced in identifying opportunities, driving process improvements, and contributing to initiatives that enhance departmental performance and operational efficiency. Committed to fostering a collaborative, high-performing work environment that delivers measurable results and shared organizational value.
Overview
9
9
years of professional experience
Work History
Team Lead, Major Ops
Paylocity
05.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Trained new team members by relaying information on company and departmental procedures.
- Coached team members in techniques necessary to complete job tasks efficiently.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Implementation Consultant, Major Ops
Paylocity
07.2021 - 05.2022
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
Implementation Specialist, Major Accounts
ADP
11.2018 - 07.2021
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
Account Manager
Allied Universal Security Services
01.2017 - 11.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Hiring and Disciplinary Actions
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
General Manager
Garden Music School, LLC
05.2016 - 01.2017
- Supervised and managed daily operations of instructors and retail staff
- Administered payroll, employee scheduling, and other core human resource functions
- Oversaw storefront operations, including inventory management and product ordering
- Delivered sales support and customer service for school band and orchestra programs
- Managed accounts receivable and payable, ensuring accurate financial recordkeeping
Education
Bachelor of Science - Interdisciplinary Studies, Commerce and Political & Behavioral Sciences, Mass Communication
University of Central Florida
Orlando05.2015
Associate of Arts - General Studies
Valencia College
Orlando05.2013
Skills
- Project Management: Led the management of multiple high-impact projects
- Interdepartmental Collaboration: Partnered with Sales, Operations, and Client Services to align goals, streamline workflows, and drive strategic execution—boosting client satisfaction and team efficiency through open communication and collaboration
- Internal Growth: Provided strategic feedback to enhance internal processes to better support internal and external partnerships
- Conflict resolution: Effectively mediate and resolve conflicts by applying active listening, empathy, and problem-solving techniques to foster a positive and collaborative work environment
- Coaching and mentoring: Provide guidance and support to team members through structured coaching and mentorship, promoting professional growth, skill development, and increased team performance
- Performance monitoring: Regularly assess individual and team performance using KPIs and feedback tools; implement improvement plans and recognize achievements to drive accountability and continuous improvement
Timeline
Team Lead, Major Ops
Paylocity
05.2022 - Current
Implementation Consultant, Major Ops
Paylocity
07.2021 - 05.2022
Implementation Specialist, Major Accounts
ADP
11.2018 - 07.2021
Account Manager
Allied Universal Security Services
01.2017 - 11.2018
General Manager
Garden Music School, LLC
05.2016 - 01.2017
Bachelor of Science - Interdisciplinary Studies, Commerce and Political & Behavioral Sciences, Mass Communication
University of Central Florida
Associate of Arts - General Studies
Valencia College
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