David Hudspeth
Littleton,United States
Summary
Knowledgeable and dedicated professional with extensive experience in Pneumatic and Automation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced with over 30 years of experience in pneumatic and automation. Excellent reputation for resolving problems and improving customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
44
44
years of professional experience
Work History
Night Crew Stocker
Walmart
Littleton , CO
05.2024 - Current
- Assisted in unloading stock from delivery trucks and stocking shelves.
- Conducted inventory checks to ensure shelves were adequately stocked with products.
- Organized backroom storage areas for efficient product retrieval.
- Maintained a clean and organized work area throughout shift.
- Stocked store shelves with new merchandise according to plan-o-grams provided by company.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Stocked shelves, racks, and bins with new or transferred merchandise.
I/O Sales
Heitek Automation
Golden, CO
04.2022 - 10.2023
- Supported sales representatives in the development of new business opportunities.
- Developed and implemented sales strategies to maximize revenue growth.
- Researched potential customers, identified key contacts, and developed relationships with decision makers.
- Provided technical support to internal teams regarding product specifications and pricing structures.
- Responded promptly to customer inquiries regarding products, services, availability, delivery times.
- Educated customers on product features and technical details to highlight benefits.
- Answered customers' questions about products, prices and availability.
- Generated more than 5 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Delivered quick follow up and issue resolution with customers by returning phone calls and emails within 6-hour period.
- Submitted over 50 bids for new and existing projects.
- Collaborated with team members to determine strategic sales approaches.
- Provided technical support for automation systems in production environments.
- Worked closely with vendors to develop custom integrations between existing systems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered products to customer locations on time.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
Technical Customer Service Representative
Pro Automation
Englewood, CO
08.2014 - 02.2022
- Fielded customer questions regarding available merchandise, sales, current prices and delivery.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
- Managed large product inventories and placed orders when product levels were running low.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Co-Founder
ProWest Pneumatics
Englewood, CO
12.2003 - 08.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and procedures.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Created purchase orders per customer requests.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Organized storage areas to optimize materials movements and minimize labor hours.
Customer Service Representative
Pneumatics Unlimited
Englewood, CO
08.1993 - 12.2003
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Customer Service Representative
Advanced Air Products
Englewood, CO
03.1992 - 08.1993
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
C.A. Norgren Company
Littleton, CO
08.1980 - 08.1990
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided information regarding charge accounts and loyalty programs.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Education
Bachelor of Arts - Musical Theatre
University of Northern Colorado
Greeley, CO1980
High School Diploma -
Columbine High School
Littleton, CO05.1978
Associate of Arts And Sciences - Business Management
Arapahoe Community College
Littleton, COSkills
- Multitasking and Prioritization
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Complex Product Knowledge
- Multi-Line Phone Systems
- First-Tier Technical Support
- Microsoft Office Suite
- Component Assembly
- Good Communication
- Positive Attitude
References
References available upon request.
Timeline
Night Crew Stocker
Walmart
05.2024 - Current
I/O Sales
Heitek Automation
04.2022 - 10.2023
Technical Customer Service Representative
Pro Automation
08.2014 - 02.2022
Co-Founder
ProWest Pneumatics
12.2003 - 08.2014
Customer Service Representative
Pneumatics Unlimited
08.1993 - 12.2003
Customer Service Representative
Advanced Air Products
03.1992 - 08.1993
Customer Service Representative
C.A. Norgren Company
08.1980 - 08.1990
Bachelor of Arts - Musical Theatre
University of Northern Colorado
High School Diploma -
Columbine High School
Associate of Arts And Sciences - Business Management
Arapahoe Community College
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