David Hulett

• Combined chemicals following specified guidelines to develop pest control solutions.
• Performed interior and exterior insecticide, herbicide, rodenticide, and growth regulator applications.
• Identified potential entry points for pests and sealed them off with caulking or other materials.
• Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
• Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.

• Maintained accurate logs of vehicle inspections and repair status.
• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
• Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
• Participated in training sessions regarding safe driving practices and defensive driving techniques.

• Organized destination-specific storage and delivery processes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Transported and safely delivered items to prevent damage or loss.
• Navigated routes with relevant map programs and GPS systems.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.

• Performed daily maintenance of computer systems to keep network processes fluid.
• Utilize to record incoming and outgoing calls, emails, service requests and faxes.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Oversaw daily performance of computer systems.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Entered commands and observed system functioning to verify correct operations and detect errors.

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
• Worked with external representatives to address customer needs.
• Evaluated benefits for each caller to determine service needs and address concerns.
• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.

• Answered questions and informed customers of current sales and promotions.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Provided customer service and issue resolution to increase QA satisfaction levels.
• Engaged customers with proactive strategies to understand needs and develop successful solutions.
• Educated clients on how to conduct transactions with convenient online solutions.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

• Provided engaging lesson plans covering music history and theory.
• Collaborated with parents and guardians to determine desired learning outcomes, the lesson schedule and additional practical matters.
• Provided individual lessons for students of all ages and diverse musical ability.
• Fostered enthusiasm for the drums and good practicing habits by creating a comfortable and fun environment during lessons.
• Used strong negotiation and persuasion skills to sell advertising products and services.
• Identified new customer opportunities through careful study of advertising markets.
• Optimized revenue levels by developing engaging promotional programs.

•Managed 20 employees for a Western New York fleet of 110 vehicles ranging from small 4 door sedans to 14 passenger buses with wheelchair lifts

• Maintained log of monthly vehicle inspections reports, vehicle registrations, and medicaid mileage filing sheets for the state of New York

• Maintained vehicle repairs with various vendors. Managed employees that drove buses for various day habilitation and group home programs for individuals with developmental disabilities

• Visited the scene of accidents to take pictures, speak to parties involved, and filling out and exchanging information such as MV-104's and insurance

• Implemented new training class to teach new employees to the agency vehicle courtesy and care as well as driver safety

• Handled pest control issues for clients including residential and commercial accounts

• Addressed questions and concerns from the general public

• Maintained up-to-date and accurate program files and records.Identified maintenance and safety issues at program facilities and coordinated repairs

• Reviewed study findings and recommended options for project restructuring, funding alternatives and reducing costs.

• Proofread and reviewed all print and electronic content for correct grammar and adherence to house style

• 5 years of office experience.Established and maintained effective communication system

• Identified and drove creative solutions for problems.Ensured exceptional client service and quality product offerings

• Provided strategic direction on prioritization, integration and resource application.

Handled telephone inquiries

• Implemented processes to streamline workflow.

• Guaranteed positive customer experiences and resolved all customer complaints.
• Created new processes and systems for increasing customer service satisfaction.
• Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Resolved escalated customer issues quickly to drive client retention.

• Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.

• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Issued security badges and visitor passes to all guests.

• Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Continuously monitored security cameras and fire, building and alarm systems.

• Reached out to dormant accounts to re-engage customers and increase revenue.
• Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
• Streamlined operational efficiencies by developing customer service protocols and standards
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Consistently met and exceeded department expectations for productivity and accuracy levels.