Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation: Sparta, NJ, US
Open to relocation: No
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David Hunt
Sparta,NJ
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Summary
Dynamic IT leader with 25 years in global operations, excelling in digital transformation and supplier management. Expert in ServiceNow and Agile methodologies, driving strategic initiatives that streamline operations and enhance service delivery. Adept at managing large-scale projects and fostering effective stakeholder communication to achieve organizational objectives.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
IT Service Delivery & Supplier Manager,
BASF Corporation
Florham Park, NJ
11.2015 - 08.2026
- Spearheaded global digital transformation initiatives, integrating ServiceNow and AI solutions for modernized service delivery.
- Supplier Manager and contract negotiation lead, enhancing performance management across IT suppliers in service desk, desktop telephony, and mobility.
- Service Desk Manager for Operations, improving first-contact resolution rates and workspace satisfaction.
- Directed ITIL management operations as incident, problem, change request, and service level agreement manager.
- Developed senior strategy digital dashboards for KPI performance tracking and operational risk management across IT.
- Facilitated executive and customer communications during high-priority outages to ensure rapid service restoration as major incident manager.
Program Manager,
BASF Corporation
Florham Park, NJ
12.2005 - 12.2015
- Manage all NA regional service desk operations supporting enterprise and business-critical applications.
- Establish enterprise knowledge management program resulting in first-contact resolution of 70% and total resolution to 85% at Level 1.
- Drive application rationalization initiatives to reduce footprint and costs.
Service Desk Analyst,
BASF Corporation
Florham Park, NJ
12.1998 - 12.2005
- Deliver remote support for field sales teams along with developing end user training and technical documentation for Level 1 & 2.
- Transition Lead Tech for outsourcing service desk to external suppliers.
IT Ops and Market Data Auditor,
Teldata Inc.
East Rutherford, NJ
01.1997 - 12.1998
- Conduct audits of market data terminals (Bloomberg II) within large brokerage firms in New York City to streamline software services, ensure industry compliance and reduce costs.
- IT OPS Manager - Onboarding, Server Uptime, Data Retention and Desktop Support
Education
Bachelor of Arts - English/Writing
Elon University
Elon, NC 08.1992 - 05.1996
Skills
- Service Delivery Management
- IT Operations & Asset Oversight
- Supplier Governance
- Performance Analytics & KPI/SLA
- IT Portfolio Management
- Program and Project Management
- Digital Transformation
- Application Ownership
- Agile Methodologies
- Technical Writing / KM Ownership
- Procurement & Service Catalog
- Major Incident Management
- ITSM & ITIL
- IT Leadership and Strategy
- Strategic Sourcing
- Excellent Communication Skills
Technologies
- ServiceNow
- SalesForce
- SAP
- Active Directory
- Microsoft 365
- Intune / MDM
- CoPilot
- SharePoint
- Teams
- Project\Access\Excel
Timeline
IT Service Delivery & Supplier Manager,
BASF Corporation
11.2015 - 08.2026
Program Manager,
BASF Corporation
12.2005 - 12.2015
Service Desk Analyst,
BASF Corporation
12.1998 - 12.2005
IT Ops and Market Data Auditor,
Teldata Inc.
01.1997 - 12.1998
Bachelor of Arts - English/Writing
Elon University
08.1992 - 05.1996