Work Type
Full TimeContract WorkGig WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Sparta, NJ, USNew York, NYMorristown, NJ
Open to relocation: No
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David Hunt
Sparta,NJ
Work Preference
Summary
IT Leader specializing in Digital Transformation, IT Governance and Supplier Management. Expert in Agile Methodologies, ITIL Service Management, daily operations of Service Delivery and adept at managing large-scale enterprise projects and portfolios for a modern workspace.
Overview
4
4
years of post-secondary education
30
30
years of professional experience
Work History
IT Service Delivery & Supplier Manager,
BASF Corporation
Florham Park, NJ
11.2015 - 08.2026
- Led ServiceNow, Virtual IT Point, VoIP, Self-Service AI integrations and conducted a Copilot Awareness campaign. Resulted in 30% reduction in incidents, 25% reduction in operational costs and contributed to achieving an IT budget of 3% net income.
- Achieved 85% Service Desk Resolution (70% FCR) and NPS 50 through enhanced Knowledge Management and Continuous Improvement in a lean organization as Supplier Manager for Service Desk and cross-functional Workspace, Printing and Mobility Services.
- Directed ITIL Service Management functions for North America region, personally performing the following Manager roles during engagement: Incident, Problem, Service Catalog, Service Level (SLA), IT Asset, Knowledge and Change Enablement.
- Produced Executive and Customer Communications during High-Priority outages for rapid restoration (99.9% within 2 Business Hours) as Major Incident Manager North America.
- Established Senior Strategy digital dashboards for KPI performance tracking, Operational Risk Management, Daily Operations and Monthly Business Review.
- Engineered ServiceNow operating model and service design for 8K power users and 100K customers as Regional ServiceNow Expert North and South America.
Program Manager,
BASF Corporation
Rockaway, NJ
12.2005 - 12.2015
- Provided IT Business Continuity design, framework and activation during outage events.
- Managed North America Service Desk operations (100+ analysts) supporting Corporate Enterprise and business-critical applications; SAP, Supply Chain and customer-facing Field Sales applications.
- Drove application rationalization initiatives to eliminate redundancies and reduce asset and license costs by 20%. Adopted orphaned applications and owned the support lifecycle through decommissioning.
- Established corporate IT Knowledge Management framework, Standard Operating Procedures and Document Retention guidelines for IT and Business.
Sr Service Desk Technician,
BASF Corporation
Mount Olive, NJ
12.1998 - 12.2005
- Managed project to transition Service Delivery functions to external suppliers. Responsible for roadmap, timelines, milestones, supplier training and maintaining KPIs and quality of service. Attained budget savings of 35% for End User Support portfolio.
- Mentored junior analysts and collaborated with Executive Leadership on building out the PMO team as Sr Service Desk Analyst.
- Performed Service Desk coverage of 50 incidents per day while acting as Single Point of Contact for Complaints and Escalations.
IT Ops and Market Data Auditor,
Teldata Inc.
East Rutherford, NJ
01.1997 - 12.1998
- Conducted audits and asset management of Market Data terminals (Bloomberg) within major brokerage firms in NYC for compliance and cost reduction while providing Infrastructure, Desktop and Data Retention support.
Education
Bachelor of Arts - English/Writing
Elon University
Elon, NC 08.1992 - 05.1996
Skills
- Digital Transformation
- IT Leadership & Strategy
- Supplier Governance
- Agile Methodologies
- ITSM & ITIL Management
- Strategic Sourcing and Portfolio
- Service Delivery Management
- IT Operations & Asset Oversight
- Performance Analytics
- Project and Program Management
- Procurement & Service Catalog
- Application Ownership
- Audit Compliance SOX / SOD
- Technical Writing / KM Ownership
- Excellent Communication Skills
Technologies
- ServiceNow: Framework, Configuration, Data Analytics and Operations
- Platforms: Microsoft 365 / Windows Desktop / AWS / SaaS / SAP / Android / iPhone
- Projects: Microsoft Project / Jira / Azure DevOps / Power BI / Documentum
- Collaboration: Teams / Exchange / Sharepoint / Copilot Work
- Tools: Intune / MDM / Remote Desktop / Op Manager / Desktop Imaging
- Infrastructure: Active Directory/ Security Protocols / Telephony / VPN / VDI / Print
Timeline
IT Service Delivery & Supplier Manager,
BASF Corporation
11.2015 - 08.2026
Program Manager,
BASF Corporation
12.2005 - 12.2015
Sr Service Desk Technician,
BASF Corporation
12.1998 - 12.2005
IT Ops and Market Data Auditor,
Teldata Inc.
01.1997 - 12.1998
Bachelor of Arts - English/Writing
Elon University
08.1992 - 05.1996