David Huntsman
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
34
34
years of professional experience
Work History
Patient Access Representative
Tampa General Hospital Emergency Room
Tampa, FL
09.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Server/Server trainer/Manager
Outback Steakhouse
Tampa, FL
08.1999 - 09.2020
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Patient Access Representative
Mission St. Joseph Hospital
Asheville, NC
10.2005 - 04.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Skills
- Inbound and outbound calling
- Cross-functional team collaboration
- Self-direction
- Quality assurance
- Sales expertise
- Complaint resolution
- Service standard compliance
- Professional telephone demeanor
- Creative problem solving
- Strategic sales knowledge
- Money handling abilities
Timeline
Patient Access Representative
Tampa General Hospital Emergency Room
09.2020 - Current
Patient Access Representative
Mission St. Joseph Hospital
10.2005 - 04.2017
Server/Server trainer/Manager
Outback Steakhouse
08.1999 - 09.2020
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