I will work diligently to my abilities to meet and exceed expectations that I am given to by my employer. I will strive to go above and beyond customer expectations in all aspects of my job.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lawn Tech
Vasquez Landscaping
Ocala, FL
06.2019 - Current
Operated and maintained lawn care equipment to ensure optimal performance and safety.
Applied fertilizers and pesticides following environmental regulations and best practices.
Conducted routine inspections of lawns for pests, diseases, and nutrient deficiencies.
Developed customized lawn care plans based on client needs and soil conditions.
Call Center Representative
AT&T
Ocala, FL
03.2013 - 06.2019
Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
Utilized CRM software to document interactions and track customer requests accurately.
Guided customers through product features, enhancing user experience and satisfaction.
Trained new representatives on company policies, procedures, and call handling techniques.
Sales/ Warehouse
Southern Blade and Supply
Ocala, FL
06.2016 - 05.2019
Managed inventory control procedures to ensure accurate stock levels and timely replenishment.
Operated material handling equipment to facilitate efficient warehouse operations and order fulfillment.
Coordinated shipping schedules and logistics to optimize delivery processes and reduce lead times.
Trained new staff on safety protocols, operational processes, and equipment usage for improved efficiency.