David Hyrczyk
Niles,IL
Summary
Dynamic and experienced Pharmacist with over 18 years in the pharmacy sector. Proven ability to manage high-volume pharmacy operations, with a track record of increasing gross profits by 2% and enhancing customer service through effective relationship building. Skilled in patient consultations, immunizations, and mentoring pharmacy technicians. Committed to ensuring compliance with regulations while delivering top-tier patient care. Ready to bring expertise and a patient-focused approach to Meijer, contributing to community health and pharmacy growth.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
Ace Hardware
Park Ridge, IL
12.2021 - Current
- Assisted customers with inquiries and resolved issues, enhancing customer satisfaction.
- Processed transactions efficiently using the store's POS system, maintaining accuracy and attention to detail.
- Handled returns and exchanges, ensuring a smooth and positive experience for customers.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes.
- Managed inventory levels, ensuring stock availability and proper organization of merchandise.
- Collaborated with team members to improve service delivery and streamline processes.
- Trained new staff on customer service protocols and best practices.
Pharmacy Manager
Walgreens
Des Plaines
04.2005 - 12.2021
- Oversaw the daily business operations for a high-volume pharmacy department.
- Facilitated company and store management objectives by collaborating to maintain optimal staffing levels, delivering ongoing training, ensuring compliance with all state and federal regulations, and providing the highest quality customer care.
- Evaluated performance data to identify areas for improvement.
- Cultivated and maintained relationships with the local medical community to promote business and enhance growth opportunities.
- Achieved a 2% increase in site gross profit through strategic management, meticulous inventory tracking, and consistently outstanding customer service.
- Diligently managed inventory to mitigate shrinkage, leading to substantial cost savings on lost products.
- Instituted and operated flu shot clinics to drive increased location traffic.
- Served as the administrator for COVID-19 testing sites.
Staff Pharmacist
Walgreens
Rockford
01.2003 - 10.2005
- Advised customers on the effective use of medications, highlighted awareness of drug interactions, and provided preventive healthcare services.
- Ensured accurate compounding and dispensing, verifying that all prescribed medications complied with regulatory guidelines.
- Engaged directly with patients to deliver comprehensive and compassionate care.
- Recognized for developing strong relationships with customers, resulting in increased repeat business and enhanced store volume.
Education
Bachelor of Science - Pharmacy
University of Illinois
Chicago, USA06.1982
Skills
- Clinical pharmacy experience
- Compounding medications
- Order entry
- Basic IV
- Managed care
- Pharmacy software
- Pain management
- Insurance Verification
- Medical Terminology
- Patient Care
- Pharmacy License
- Prescription Filling
- Communication
- Mentoring
- Organization
- Policy Knowledge
- Motivation
- Community Involvement
- Strategic Vision
- Active Listening
- Inventory management
- Regulatory compliance
- Medication therapy management
- Customer service
- Staff training
- Patient counseling
- Team leadership
- Performance evaluation
- Process improvement
- Quality assurance
- Data analysis
- Conflict resolution
- Relationship building
- Time management
- Patient education and counseling
- Wellness services
- Personnel management
- Sales optimization
- Immunizations
- Performance metrics
- Clinical collaboration
- Quality assurance controls
- Drug utilization review
- Inventory control
- Medicare and medicaid process
- Patient safety
- Workflow optimization
- Pharmacy operations
- Insurance billing
Timeline
Customer Service Associate
Ace Hardware
12.2021 - Current
Pharmacy Manager
Walgreens
04.2005 - 12.2021
Staff Pharmacist
Walgreens
01.2003 - 10.2005
Bachelor of Science - Pharmacy
University of Illinois
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