David Jacks
Panama City Beach
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
Work History
Service Manager
United Rentals
10.2019 - Current
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained records of service transactions and customer feedback for future reference.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Established team priorities, maintained schedules and monitored performance.
Shop Foreman
United Rentals
03.2016 - 10.2019
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Used hand and power tools, equipment, and instruments accurately.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Cultivated professional working relationships with peers and supervisors.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
Field Service Tech
United Rentals
07.2014 - 03.2016
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Worked with diverse types of weather and ground conditions.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Delivery Driver
United Rentals
03.2013 - 07.2014
- Inspected load security and checked for damages.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Diesel Mechanic
Waste Management
11.2002 - 03.2013
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
Education
High School Diploma -
Cornerstone Christian Academy
Grenada, MSSkills
- Goal-Oriented
- Quality Control
- Data Management
- Task Delegation
- Performance Evaluations
- Service Order Flow
- Onboarding and Orientation
- Teamwork and Collaboration
- Risk Management
- Customer Service
- Service and Parts Teams Management
- Time Management
- Employee Coaching and Mentoring
Timeline
Service Manager
United Rentals
10.2019 - Current
Shop Foreman
United Rentals
03.2016 - 10.2019
Field Service Tech
United Rentals
07.2014 - 03.2016
Delivery Driver
United Rentals
03.2013 - 07.2014
Diesel Mechanic
Waste Management
11.2002 - 03.2013
High School Diploma -
Cornerstone Christian Academy