DAVID JACKSON
Garland,US
Summary
Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships. To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions. Individual customer situations require flexibility and responsiveness.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Secure Asset Management LLC
Carrollton, TX
01.2022 - Current
- Credit card processing, data entry, report writing, clerical support, sale expertise, customer service, creative problem solving
- Assisted customers by using the [Software] system to locate merchandise at other locations, as well as coordinating shipments and deliveries
- Identified appropriate [Type] solutions within the anticipated price range by determining customer needs through careful and active listening skills
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Responded quickly to customer concerns and resolved [Type] issues using [Skill] and [Area of expertise]
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls
- Answered customer calls promptly to avoid long wait times on hold
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
- Provided primary customer support to internal and external customers in a fast-paced environment
- Am responsible for resolving customer issues and making recommendations.
Work from Home Customer Service Agent
Paramount Recovery Systems
Waco, TX
03.2019 - 01.2022
- Responded quickly to customer concerns and resolved customer bills
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations
- Handled the needs of up to 300 customers per shift, including collecting payments, tracking rewards, and dealing with customer service issues
- Looked at customer account information to figure out what was wrong and how to fix it.
Education
High School -
LV Berkner High School
Richardson, TX01.2000
Skills
- CRM
- Good listening skills
- Retail store support
- Service standard compliance
- Receiving support
- Account management
- Technical support
- Money handling abilities
- Inbound and Outbound Calling
- Paperwork Processing
Timeline
Customer Service Representative
Secure Asset Management LLC
01.2022 - Current
Work from Home Customer Service Agent
Paramount Recovery Systems
03.2019 - 01.2022
High School -
LV Berkner High School
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