David Jackson
Renton,WA
Summary
Dynamic professional with over 20 years of experience in customer service and public relations, dedicated to fostering positive relationships and enhancing organizational success. Currently pursuing a Master of Science in Management and Leadership, offering a wealth of core competencies that contribute to effective team dynamics and individual performance. Committed to establishing trust and promoting equal opportunity for all personnel and customers, ensuring an inclusive environment that prioritizes collaboration and respect. Passionate about creating a workplace atmosphere that encourages positivity and upholds a superior work ethic, driving results for both the team and the organization.
Overview
23
23
years of professional experience
Work History
Financial Aid Outreach Specialist
Green River College
11.2023 - Current
- Developing outreach strategies to engage community stakeholders, students and families to enhance program visibility.
- Coordinated events and workshops, on a regular basis to promote services the college has to offer, while gathering community feedback.
- Assisted in creating promotional materials, ensuring alignment with organizational branding guidelines.
- Conducted research on community needs, informing targeted outreach initiatives to improve engagement, while extending needed support and attention to the underserved community.
- Overseeing the day to day operations of work study students in person and remotely.
- Collaborated with team members to refine outreach processes, enhancing overall efficiency of campaigns.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Delivered presentations to interested groups and answered wide-ranging questions about financial aid, and other resources and department offerings.
- Interviewed, screened, and selected potential job applicants on multiple hiring committees.
Contact Center Consultant
Boeing Employees Credit Union
06.2023 - 08.2023
- Provides Customers with a myriad of support options ranging from ordering a new debit card to assisting with auto loans
- Establishes daily relations with Customers through effective communication
- Solves duty related problems and conducts conflict management as needed
- Managing 50-100 phone calls per day
Human Resources Generalist
Federal Reserve Bank of San Francisco
06.2021 - 08.2023
- Conducted SAFR Background check screening of new candidates
- Assisted candidate's questions when going through the hiring process
- Worked with recruiters to ensure the candidate is getting things done in a timely manner
- Managed the procurement of bids/contracts for new anniversary pins
- Service awards anniversary packets to celebrate anniversary milestones
- Special projects for community engagement through the bank involving promoting and organizing heritage months for various ethnic backgrounds.
- Managing and average of 40 emails per day, with a timely response.
Vault Custodian
Federal Reserve Bank of San Francisco
01.2005 - 06.2021
- Responsible for ensuring drivers, messengers and crew leaders receive the correct amount of money to serve customers and financial institutions daily
- Ensured all required paperwork and administrative line items are complete
- Established work center invoices, receipts, and more
- Entrusted with legal tender in excess of $1M
Warehouse Lead
Vaupell Industrial Plastics
04.2003 - 05.2005
- Led and managed daily warehouse operations
- Supervised and performed shipping and receiving duties for plastic products to various cities
- Enforced all mandatory state and local warehouse directives and policies as directed
- Monitored performance and safety practices of 10-person warehouse staff.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT11-2026
Bachelor of Arts - Business Management
University of Phoenix
Phoenix, AZ01.2023
Associates of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ01.2022
Certificate - Dynamic Public Speaking
University of Washington
Seattle, WA04-2020
Leadership and development certificate - Business
North Seattle College
Seattle, WA01.2020
PCE) Human resources essentials certificate - Human Resources Training
University of Washington
Seattle, WA01.2019
HR Generalist Certificate - Human Resources Training
Green River College
Kent, WA01.2019
Human Resources Management certificate - Human Resources Management
Seattle Central College
Seattle, WA01.2019
High School Diploma -
Nathan Hale High School
Seattle, WA06.1998
Skills
- Skills and Core Competencies
- Public relations professional
- Multitasker/Creative thinker
- Team focused
- Adapts quickly to change
- Social media networking
- Technologically proficient
- Community Ambassador
- Excellent verbal/written communication abilities
- Administrative skills
- Relationship building
- Microsoft office
- Microsoft word
- Employee training
- Community advocacy
- Data entry software
- Excel
- PowerPoint
Affiliations
A2Mend
Big Brothers Big Sisters
United Negro College Fund
Cierra Sisters
Our Sisters House
Build2Lead
Languages
English
Native or Bilingual
Timeline
Financial Aid Outreach Specialist
Green River College
11.2023 - Current
Contact Center Consultant
Boeing Employees Credit Union
06.2023 - 08.2023
Human Resources Generalist
Federal Reserve Bank of San Francisco
06.2021 - 08.2023
Vault Custodian
Federal Reserve Bank of San Francisco
01.2005 - 06.2021
Warehouse Lead
Vaupell Industrial Plastics
04.2003 - 05.2005
Master of Science - Management And Leadership
Western Governors University
Bachelor of Arts - Business Management
University of Phoenix
Associates of Arts - Business Fundamentals
University of Phoenix
Certificate - Dynamic Public Speaking
University of Washington
Leadership and development certificate - Business
North Seattle College
PCE) Human resources essentials certificate - Human Resources Training
University of Washington
HR Generalist Certificate - Human Resources Training
Green River College
Human Resources Management certificate - Human Resources Management
Seattle Central College
High School Diploma -
Nathan Hale High School
Interests
Green River College Black Caucus, Garfield Community Center Volunteer 2018-Present, Northwest African American Museum Volunteer 2022-Present, PBS/Cascade Volunteer 2024-Present, Vaupell Industrial Plastics Employee of The Month, Federal Reserve Bank Of San Francisco employee of the quarter, The Sonics Team Shop Employee of The Month. 3x References Available Upon Request