DAVID JAMES
Murfreesboro
Summary
Customer-oriented Service Center Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Goal-driven Logistics Executive with 25 years of experience developing targeted plans to meet customer needs while balancing budgets and external constraints. Designed framework to achieve higher revenues through utilization of existing resources. Directed formation of internal partnerships and harnessed improved functional technology to achieve targeted results.
Overview
28
28
years of professional experience
Work History
Dispatch Manager
AAA Cooper Transportation
09.2023 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Operations Supervisor
Saia LTL Freight
06.2022 - 09.2023
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Trained and guided team members to maintain high productivity and performance metrics.
Experience Account Manager
SAIA
03.2021 - 06.2022
- Updated account plans based on changing markets, customer conditions and competitor activity
- Optimized sales volume by managing accounts and building rapport with repeat customers
- Achieved client loyalty through quality, productivity, service and proactive management
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
- Identified business prospects through cold calling, networking, marketing and database leads.
Operations Manager
FedEx Freight
12.2018 - 03.2021
- Oversaw all aspects of Outbound Operations and Road Dispatch 70-member dock and road team in production, safety, equipment, performance, quality and service
- Recruited, hired and trained dock and road members on all aspects of safety, quality, haz-mat, fork-lift operation, OSHA and FedEx Freight policies.
- Devised processes to boost long-term business success and increase profit levels
- Reviewed shift reports to understand current numbers and trends
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings
Service Center Manager
Roadrunner Transportation Systems Inc
10.2017 - 12.2018
- Managed day-to-day operations of serivce center, including scheduling, monitoring performance and creating daily reports
- Maintained working knowledge of federal, state and local rules and regulations and ensured that all personnel were in compliance with all applicable regulations and internal policies
- Supervised, hired, trained, evaluated and motivated team.
Service Center Manager
UPS Freight
04.2015 - 10.2017
- Managed day-to-day operations of service center, including scheduling, monitoring performance and creating daily reports
- Supervised, hired, trained, evaluated and motivated team of Management, Customer Service, Dock Workers and Road Drivers
- Maintained working knowledge of federal, state and local rules and regulations and ensured that all personnel were in compliance with all applicable regulations and internal policies
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports and assisted in investigations as necessary.
- Identified and diminished performance gaps by coaching and supervising 26 subordinates
- Improved staff morale and reduced employee turnover by 40%
Regional Operations Manager
UPS Freight
04.2009 - 04.2015
- Supported Service Centers with turnaround management processes, increasing organization and efficiency to enhance profitability
- Supported and planned various effective marketing and sales strategies
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets
- Developed operating budgets for each Service Center and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs
- Designed sales and service strategies to improve revenue and retention
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets.
- Served instrumental role in organizational transformation and implementation and participated in one successful large-scale corporate restructurings
- Traveled to over one locations per week to manage each center and perform reviews of individual managers
Regional Sales Manager
Conway Freight
01.2003 - 04.2009
- Formalized sales process to enhance operations and promote acquisition of new customers
- Assessed effectiveness of sales representatives and implemented courses of action to rectify weaknesses
- Supervised strategy, training, team structure and communication of regional sales program
- Established plans for pursuing new customer groups and product opportunities
- Worked closely with each sales team member to provide relevant and effective feedback on specific sales calls and selling methods
- Recruited, coached and motivated high-performing, field-based sales team covering all of Northern, CA and Reno, NV and consistently achieving 100% or more of quarterly targets.
Account Manager
Roadway Express
01.1997 - 01.2003
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
- Updated account plans based on changing markets, customer conditions and competitor activity
- Optimized sales volume by managing accounts and building rapport with repeat customers
- Achieved client loyalty through quality, productivity, service and proactive management
- Utilized lead generating methods averaging 5 cold calls per day
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences
- Identified business prospects through cold calling, networking, marketing and database leads.
Education
Certificate Program, Management Development Program - Business Management
University of California Davis Extension
Sacramento, CA04.2002
Bachelor of Science - Computers
ITT Technical Institute
Portland, OR05.1997
Skills
- Process improvements
- Flexible schedule
- Results-driven
- Employee development
- Customer service-oriented
- Cost analysis and savings
- Strategic planning and execution
- Performance Analysis
- Effective leader
- Coaching and mentoring
Timeline
Dispatch Manager
AAA Cooper Transportation
09.2023 - Current
Operations Supervisor
Saia LTL Freight
06.2022 - 09.2023
Experience Account Manager
SAIA
03.2021 - 06.2022
Operations Manager
FedEx Freight
12.2018 - 03.2021
Service Center Manager
Roadrunner Transportation Systems Inc
10.2017 - 12.2018
Service Center Manager
UPS Freight
04.2015 - 10.2017
Regional Operations Manager
UPS Freight
04.2009 - 04.2015
Regional Sales Manager
Conway Freight
01.2003 - 04.2009
Account Manager
Roadway Express
01.1997 - 01.2003
Certificate Program, Management Development Program - Business Management
University of California Davis Extension
Bachelor of Science - Computers
ITT Technical Institute
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