David Jankowski
Millville,NJ
Summary
Skilled CSR Coordinator with a proven track record at Daikin Comfort Technologies, adept in logistics management and complaint handling. Enhanced customer satisfaction by swiftly resolving issues, leading to increased loyalty. Mentored new staff, demonstrating exceptional leadership and communication skills. Achieved notable improvements in operational efficiency and customer service metrics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR Coordinator
Daikin Comfort Technologies
Philadelphia, PA
04.2019 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adhered to company's established protocols for handling confidential data.
- Consulted with customers regarding needs and addressed concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Researched required information using available resources.
- Assisted customers with product selection based on their needs and preferences.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Strengthened customer retention by offering discount options.
- Analyzed customer feedback data to identify areas of improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Supported sales team members to drive growth and development.
- Mentored new team members and managed employee relationships.
- Provided customer service support to customers over the phone and by email.
- Updated job knowledge by participating in educational opportunities.
- Participated in team meetings or training sessions when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Order Fulfilment Associate
Home Depot
Deptford, NJ
09.2017 - Current
- Generated fulfillment reports to keep track of product movements.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Operated forklift and pallet jack to transport heavy loads.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Trained new employees regarding warehouse procedures and standards.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Forklift Operator
Custom Building Products Inc.
Swedesboro, NJ
08.2017 - 03.2019
- Utilized RF scanners to accurately track product locations throughout the facility.
- Troubleshot minor mechanical problems associated with forklift operation.
- Conducted routine maintenance on forklifts such as changing fluids, lubricating parts and checking tire pressure levels regularly.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Responded quickly and efficiently to emergency situations in order to minimize disruption in operations.
- Inspected lifts before use to prevent damage to goods.
- Collaborated with team members to streamline warehouse operations and increase productivity.
Education
Some College (No Degree) - Mechanical Engineering
Camden County College
Blackwood, NJSkills
- Complaint handling
- Logistics management
- Documentation skills
- Performance monitoring
- Warranty claims processing
- Payment processing
- Quote preparation
- Documentation
Accomplishments
- I have helped with training of new CSR's on learning our computer system and the the ordering process
- Ran the branch for 4 months while a new manager was being named
- Completed the Alleer training in March 2023 for "Leading Relationships" and "Personal Leadership & Time Management"
- Attended R32 training to gain knowledge of new refrigerant to be able to explain to customer's the benefits of it
- Highly proficient in using Mincron
Certification
- Forklift certified to be able to assist in warehouse duties if needed
Timeline
CSR Coordinator
Daikin Comfort Technologies
04.2019 - Current
Order Fulfilment Associate
Home Depot
09.2017 - Current
Forklift Operator
Custom Building Products Inc.
08.2017 - 03.2019
Some College (No Degree) - Mechanical Engineering
Camden County College
Similar Profiles
Jason TurnerJason Turner
CSR, Sales at Daikin Comfort TechnologiesCSR, Sales at Daikin Comfort Technologies
Dylan FentonDylan Fenton
Customer Service Representative / Inside Support at Daikin Comfort Technologies, Inc.Customer Service Representative / Inside Support at Daikin Comfort Technologies, Inc.
Auston GreenAuston Green
Senior Engineering Manager at Daikin Comfort TechnologiesSenior Engineering Manager at Daikin Comfort Technologies
David DouglassDavid Douglass
Warehouse Associate/Delivery Driver at Daikin Comfort TechnologiesWarehouse Associate/Delivery Driver at Daikin Comfort Technologies
Jorge AcevedoJorge Acevedo
Master Electrican at Power Solutions ElectricMaster Electrican at Power Solutions Electric