David Jarbo

• Assisted with event coordination, including tournament setup and logistics for smooth operations.
• Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
• Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
• Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
• Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
• Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.

Dealing multiple car games per rules and procedures from both company, Tribal Gaming and Washington State Gambling Commissions. Handling cash and chips and overseeing complete layout of table and all play while maintaining game protection. Good customer relations needed in a stressful environment. As a Floor Person, overseeing up to 6 different tables while tracking player's buy ins and play history. Also making sure that dealers are staying within the rules and procedures from both company, Tribal Gaming and Washington State Gambling Commission guidelines. Strong customer services skills needed to work through any and all situations that may arise during shift. Communicating with other Supervisors and Floor Persons, including surveillance to comply with Title 31 anti laundering guidelines.

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
• Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Customer Service in a Payday Loan/Pawn Shop environment. Also responsible for collecting loan payments and collecting of bad loans. Setting up payment plans in accordance with State of WA usury laws. Oversee daily operations of 2 offices with daily communications with owner.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.