Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Highly skilled in organization and customer service with keen attention to detail
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Master Barber
Fade Maniac Barbeshop
01.2019 - Current
Demonstrated adaptability when working with diverse clientele, employing various hair cutting and styling techniques to meet unique needs.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stayed current with industry trends through ongoing education and training opportunities, enhancing the range of offered services.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Built strong relationships with clients through consistent communication and excellent customer service.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Responded to customer calls swiftly to resolve issues and answer questions.
Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
Insurance Agent
PPA Insurance Group
11.2023 - Current
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
Researched and resolved areas of concern for potential and existing clients.
Solar Sales Representative
Go Solar Power
01.2023 - 04.2024
Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
Education
Associate of Arts -
Modern Hairstyling Institute - Bayamon
12.2011
High School Diploma -
Colegio San Angel David
12.2010
Skills
Customer Service
Professionalism and Ethics
Problem-solving abilities
Active Listening
Computer Skills
Fast-Learner
Teamwork
Attention to detail
Certification
Certified Accident and Health Insurance 0240, XCELL Solutions - 06/2024
Licensed 0240 Health Insurance agent - 08/2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Insurance Agent
PPA Insurance Group
11.2023 - Current
Solar Sales Representative
Go Solar Power
01.2023 - 04.2024
Licensed Master Barber
Fade Maniac Barbeshop
01.2019 - Current
High School Diploma -
Colegio San Angel David
Certified Accident and Health Insurance 0240, XCELL Solutions - 06/2024
Licensed 0240 Health Insurance agent - 08/2024
Associate of Arts -
Modern Hairstyling Institute - Bayamon
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