David Jarvis
Asheville,NC
Summary
Dynamic Homeowner's Association Portfolio Manager and former Senior Community Director with a proven track record excelling in team leadership and operational efficiency. Expert in managing multi-family and HOA portfolios averaging 800+ units. Accomplished management professional specializing in budgeting strategies, tenant relations, strategic HOA operations management and reserve planning. Skilled contract negotiator, maintenance vendor supervision, staff training, project coordination, scheduling, and team management. Adept at fostering stakeholder relationships by driving NOI improvement through strategic expense management and revenue generation through detailed budget planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HOA Property Manager and Real Estate Advisor
Tessier Group
12.2023 - Current
- Maintain positive homeowner association portfolio management relationships through strategic budget planning, excellent Board communication, clear and prompt resolution of projects, membership concerns, tenant relations and adherence to ownership goals.
- Conduct HOA Board and Membership meetings adhering to property covenants, state and federal statutes, and governance compliance.
- Annual Budget preparation and implementation for homeowner association portfolios averaging 400 units.
- Maintenance, vendor, and project coordination for HOA portfolios.
- Collaborate with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conduct regular property inspections for mid-rise, high-rise, and multi-family developments. Identifying areas for improvement and proactively addressing potential safety hazards.
- Supervise lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Handle tenant and owner complaints promptly and appropriately, scheduling maintenance vendors, and other support services.
- Coordinate with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and owners while maintaining property aesthetics.
- Implement and enforce policies and procedures to maintain properties highest standards.
- Follow up with HOA Board on delinquent owner accounts and tenant collection procedures.
- Deliver emergency on-call services to owners and tenants for building maintenance and safety related concerns.
- Manage multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitor progress of construction and maintenance projects while notifying the appropriate individuals of project updates, delays, and schedule changes.
- Maintain operational facilities attractive to potential owners and tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Implement comprehensive safety protocols to minimize potential risks and ensure the well-being of all owners and residents within the property.
- Develop comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Analyze operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Implement cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiate favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Coordinate with legal counsel to resolve owner and tenant disputes.
Senior Community Director / Transitions Team Lead
Flournoy Properties Group
09.2014 - 10.2023
- Collaborate with Flournoy Construction and Flournoy Development Company for 1200+ unit new construction and multi-family housing assets, including retail management and sales development training
- Established and maintained relationships with key stakeholders
- Fiduciary duties include staff scheduling, budget oversight, ordering, marketing, sales, training, and asset management for owners
- Developed and implemented training programs for staff
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
- Supervised 12+-person teams on multiple assets with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Drove tenant feedback to deliver information to management for corrective action
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Developed and implemented unique and engaging activities for residents
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Partnered with maintenance ensuring vacant apartments are market and service requests are repaired in adherence with company policies and procedures. Supervised unit turnover expense and maintenance budget compliance
- Final Inspection and acceptance for developer of new construction units and facilities
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs and improvements
- Stabilized tenant occupancy for new construction 600+ unit asset closing at 95% occupancy prior to sale
- Improved NOI through rent growth and expense management
- Supported senior leadership by delivering annual budgets, variance reporting, companywide training and development, marketing action planning, and senior leadership liaison to regional vice president.
- Maintained documentation, reporting, and expense tracking using Yardi, Yieldstar, and Onesite RealPage products.
Education
High School Diploma -
Brandon Senior High School
Brandon, FL05.1997
Skills
- Homeowner and Property Owner Association Manager
- Senior Community Director and Training Team Lead
- Real Estate Advisor
- Training and development coordinator New team member onboarding
- Area support manager to regional vice president
- Team leadership, scheduling, and daily operations oversight
- Payment management
- Property tours and inspections
- Administrative support and corporate liaison
- Client service and support
- Marketing and advertising
- Vendor management
- New Construction / Stabilized Asset leasing and sales
- Workplace safety
- Vendor contract negotiation
- Successful HUD finance inspections
Certification
- National Apartment Association CAM License - 2018: NAA ID 2244751
References
Thomas H. Flournoy
President
Flournoy Development Company
(706) 243-9406
Lance Broach
Vice President Physical Assets
Flournoy Properties Group
(706) 464-5933
Mike Dickerson
Vice President Construction Management
Flournoy Development Company
(706) 464-3960
Timeline
HOA Property Manager and Real Estate Advisor
Tessier Group
12.2023 - Current
Senior Community Director / Transitions Team Lead
Flournoy Properties Group
09.2014 - 10.2023
High School Diploma -
Brandon Senior High School
- National Apartment Association CAM License - 2018: NAA ID 2244751
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