David Jean-Julien
Waldorf,MD
Summary
Reliable with an extensive track record in account management, productivity, and providing high-quality customer service. Highly motivated and goal-driven with a strong ability to absorb information quickly. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating relationships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Consultant
NRL Federal Credit Union
Waldorf, MD
06.2023 - Current
- Emerging Young Professional (EYP)
- Processed new accounts and other transactions accurately and efficiently.
- Achieved goals for member experience, transaction accuracy and product cross-sell.
- Top Kudo Earner for 2nd Quarter 2024
Member Service Representative
United States Senate Federal Credit Union
Alexandria, VA
04.2022 - 02.2023
- Identified opportunities for cross-selling additional products or services based on member needs.
- Assisted with various branch tasks such as ordering currency, reconciling various monetary instruments, servicing ATM's, verifying cash, etc.
- Top Exceptional Service Referral for November 2023
Crew Member
AMC Theatres
Oxon Hill, MD
06.2019 - 11.2019
- Operated cash registers to process customer transactions for tickets and concession items
- Resolved customer complaints and inquires, providing exceptional service to enhance their movie-going experience
- Employee of the Month (September 2019)
Education
Associate of Arts - General Studies
Montgomery College
Rockville, MD05-2023
Some College (No Degree) - Finance
University of Maryland - College Park
College Park, MDSkills
- Strong interpersonal skills
- Policy Knowledge
- Customer Support
- Account Management
- Financial Transactions
- Retaining Information
Accomplishments
- Dean's List (3.8 GPA)
- Phi Theta Kappa Honor Society
Certification
- U.S Security Clearance
Timeline
Member Service Consultant
NRL Federal Credit Union
06.2023 - Current
Member Service Representative
United States Senate Federal Credit Union
04.2022 - 02.2023
Crew Member
AMC Theatres
06.2019 - 11.2019
Associate of Arts - General Studies
Montgomery College
Some College (No Degree) - Finance
University of Maryland - College Park