David Jeffcoat
Johns Island,SC
Summary
Experienced Head Golf Professional with a strong focus on golf operations management and customer service. Skilled in team leadership and coaching, enhancing performance and satisfaction. Proven track record of building positive relationships with clients and staff.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Key Account Manager
SiteOne Landscape Supply Inc.
Charleston , SC
04.2024 - Current
- Led key account plans to enhance customer satisfaction and company profitability.
Private Golf Instructor
Self-employeed
Charleston , SC
01.2002 - Current
- Provided tailored golf instruction to improve client skills and course strategy.
- Organized practice sessions to improve accuracy, distance control, putting and chipping techniques.
- Analyzed player swings using video equipment to identify areas for improvement.
Co Owner
Wind and Waves Brewing
N. Charleston , SC
08.2022 - 04.2024
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Analyzed financial reports to identify areas of improvement in operations.
Nursery Specialist
SiteOne Landscape Supply Inc.
Charleston , SC
01.2021 - 08.2022
- Bought for 13 of our wholesale nurseries and managed our account executive for nursery.
Area Business Manager
SiteOne Landscape Supply Inc.
Charleston , SC
08.2016 - 01.2021
- Provided guidance and support to junior staff members regarding sales operations processes and procedures.
- Conducted training sessions for new staff members on product knowledge and customer service skills.
- Reviewed financial statements regularly to ensure all expenses are properly accounted for.
- Developed and implemented sales strategies to increase market share.
- Manage 13 Branches with total sales of 40 million.
- Assisted in developing budget plans for each fiscal year.
Branch Manager
SiteOne Landscape Supply Inc.
Summerville , SC
01.2007 - 08.2016
- Monitored financial performance of the branch on a monthly basis.
- Established strong working relationships with external partners such as vendors and suppliers.
- Resolved escalated customer complaints in a timely manner.
- Created reports summarizing operational performance metrics for senior management review.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Developed strategies to increase customer satisfaction and loyalty.
Business Owner
Cedar Creek Landscape Supply
Mount Pleasant , SC
01.2003 - 01.2007
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Managed inventory levels to meet customer demand while minimizing costs.
- Conducted regular meetings with employees to review progress towards company goals.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
Head Golf Professional Class A
Wild Dunes Resort
Isle Of Palms, SC
01.1996 - 12.2002
- Implemented programs designed to improve player's skills by providing individual coaching sessions.
- Maintained inventory of all golf equipment, apparel, and merchandise.
- Monitored play on course ensuring pace-of-play was maintained according to club standards.
- Assisted customers with selection of appropriate clubs or accessories based on their playing ability.
- Recruited, trained, and supervised golf staff.
- Conducted regular meetings with staff to discuss performance goals and objectives.
- Analyzed financial data to develop budgets for golf operations while controlling costs.
- Promoted junior programs throughout community schools by hosting clinics or camps.
- Ensured compliance with all rules, regulations, policies, procedures related to golf operations.
- Managed the daily operations of the pro shop including sales, customer service, and cash handling.
- Organized and conducted golf tournaments for members and guests.
- Created strategies to increase revenue through membership sales, lessons, clinics, tournaments, and merchandise sales.
Head Golf Professional
Charleston National Golf Club
Mount Pleasant, SC
01.1991 - 12.1995
- Performed administrative duties such as scheduling tee times for members and guests or creating reports.
- Maintained inventory of all golf equipment, apparel, and merchandise.
- Provided quality customer service to members and guests in accordance with club standards.
- Implemented programs designed to improve player's skills by providing individual coaching sessions.
- Monitored play on course ensuring pace-of-play was maintained according to club standards.
- Assisted customers with selection of appropriate clubs or accessories based on their playing ability.
- Recruited, trained, and supervised golf staff.
- Conducted regular meetings with staff to discuss performance goals and objectives.
- Analyzed financial data to develop budgets for golf operations while controlling costs.
- Promoted junior programs throughout community schools by hosting clinics or camps.
- Ensured compliance with all rules, regulations, policies, procedures related to golf operations.
- Managed the daily operations of the pro shop including sales, customer service, and cash handling.
- Organized fundraisers at the club benefiting local charities or organizations within the community.
- Organized and conducted golf tournaments for members and guests.
Education
Bachelor of Science - Sports Management
University of South Carolina
Columbia, SC05-1992
Skills
- Customer service
- Leadership
- Golf instruction
- Operational efficiency
- Budget management
Certification
- PGA Teaching Summit 1993 and 1997
References
References available upon request.
Timeline
Key Account Manager
SiteOne Landscape Supply Inc.
04.2024 - Current
Co Owner
Wind and Waves Brewing
08.2022 - 04.2024
Nursery Specialist
SiteOne Landscape Supply Inc.
01.2021 - 08.2022
Area Business Manager
SiteOne Landscape Supply Inc.
08.2016 - 01.2021
Branch Manager
SiteOne Landscape Supply Inc.
01.2007 - 08.2016
Business Owner
Cedar Creek Landscape Supply
01.2003 - 01.2007
Private Golf Instructor
Self-employeed
01.2002 - Current
Head Golf Professional Class A
Wild Dunes Resort
01.1996 - 12.2002
Head Golf Professional
Charleston National Golf Club
01.1991 - 12.1995
Bachelor of Science - Sports Management
University of South Carolina
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