David Jemison
Lewisville,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
20
20
years of professional experience
Work History
OWNER
Righteous BBQ
02.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
SR. MARKET MANAGER
Capital One
03.2014 - 04.2019
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Recruit staff members and oversee training programs
- Network within communities to find and attract new business
- Oversee the flow of cash or financial instruments
BRANCH MANAGER
JP Morgan Chase
01.2011 - 02.2014
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Examine, evaluate, or process loan applications
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments
- Oversee the flow of cash or financial instruments
- Recruit staff members and oversee training programs
- Network within communities to find and attract new business
PERSONAL BANKER
JP Morgan Chase
02.2008 - 12.2010
- Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Refer customers to appropriate bank personnel to meet their financial needs
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Investigate and correct errors upon customers' request, according to customer and bank records
- Execute wire transfers of funds
- Process loan applications
NATIONAL CUSTOMER SERVICE MANAGER
Pegasus Logistics Group
01.2005 - 01.2008
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Review inventory and sales records to prepare reports for management and budget departments
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
Education
Communication Design Art
University of North Texas
Denton, TX09.2000
Skills
- Spanish - Communicate verbally on a basic level
- Proficient in Microsoft
- Excellent people skills
- Small business operations
- Client service
- Business development
Timeline
SR. MARKET MANAGER
Capital One
03.2014 - 04.2019
OWNER
Righteous BBQ
02.2013 - Current
BRANCH MANAGER
JP Morgan Chase
01.2011 - 02.2014
PERSONAL BANKER
JP Morgan Chase
02.2008 - 12.2010
NATIONAL CUSTOMER SERVICE MANAGER
Pegasus Logistics Group
01.2005 - 01.2008
Communication Design Art
University of North Texas
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