David Jenkins III
Colorado Springs,CO
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
Colorado Springs, CO
09.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Sales Consultant
Rocky Mountain Auto Brokers
Colorado Springs, CO
02.2019 - 09.2021
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
- Maintained accurate records of all sales activities in the CRM system.
- Assisted in developing sales strategies and setting targets for different accounts.
- Participated in regular training sessions on new products, services, and industry trends.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Advised customers on best practices when using company products or services.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Priced out products for customers and drew up sales paperwork.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Cashier
Phillips 66
Monument, CO
08.2017 - 02.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Store Manager
Jiffy Lube Live
Colorado Springs, CO
01.2015 - 08.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Automotive Technology
IntelliTec College - Colorado Springs
Colorado Springs, CO05-2012
Skills
- Operations Management
- Team Development
- Talent Recruitment
- Revenue Generation
- POS Systems
- Customer Service Management
- Budget Administration
- Shift Scheduling
- Supply Ordering
- Payroll Management
- Store Operations Oversight
- Employee Training
- Performance Reviews
- Inventory Oversight
- Strategic Thinker
- Employee Scheduling
- Friendly and Positive
- Employee Supervision and Motivation
- Store Opening and Closing Procedures
- Leadership Development
- Product and Service Knowledge
- Persuasive Communication
- Leads Prospecting
- Sales Strategies
- Exceeds Sales Goals
- Cold-Calling
- Closing Techniques
- Sales Analysis
- Contract Negotiation and Closing Tactics
- Customer Relationship Management
- GPS Navigation
- Package Scanning
- Goods Transport
- DOT Compliance
- Vehicle Maintenance
- Mileage Tracking
- Defensive Driver Training
- Safe Driver Training
- Clean MVR
- Vehicle Cleaning and Maintenance
- Pre-Trip and Post-Trip Inspections
- Attention to Detail
- Time Management
- Complex Problem-Solving
Affiliations
- For The past four years I have also been training and have been an active stock market day trader.
- Very active individual work out daily and go on consistent hikes.
Accomplishments
- Moved Up to Store management in the first six months of employment.
- Became a top or senior sales consultant in my first year.
- Drove over the road semis for a year. Experience in driving large vehicles.
- Was a highly trained automotive technician.
References
References available upon request.
Timeline
Delivery Driver
DoorDash
09.2021 - Current
Sales Consultant
Rocky Mountain Auto Brokers
02.2019 - 09.2021
Cashier
Phillips 66
08.2017 - 02.2019
Store Manager
Jiffy Lube Live
01.2015 - 08.2017
Automotive Technology
IntelliTec College - Colorado Springs