Summary
Work History
Education
Skills
WSP Drivers Training, First Responder Training (TIMS) Course
Timeline
Generic

David Jensen

Driver
Oak Harbor,WA

Summary

Dynamic and dependable professional with extensive experience at Washington State Dept. of Transportation and TBT Towing Co. Inc. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Strong problem-solving abilities and excellent communication skills, fostering teamwork and collaboration in high-pressure environments. Committed to maintaining safety and professionalism in all interactions.

Work History

WSDOT Incident Responder

Washington State Dept. Of Transporation
02.2010 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Tow Truck Driver & Dispatcher

Jim's Northgate Towing
11.2003 - 02.2010
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Tow Truck Operator

Seattle Recovery Service
08.2002 - 11.2003
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed voluntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.

Tow Company Manager

TBT Towing Co. Inc
02.1993 - 08.2002
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reviewed organizational policies and procedures, recommending updates as necessary to maintain compliance with industry standards.
  • Negotiated contracts with clients and vendors, securing advantageous terms for the organization.
  • Provided leadership and direction to staff, resulting in high employee retention rates and satisfaction.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree -

Pasadena High School
Pasadena, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Excellent communication
  • Computer skills

WSP Drivers Training, First Responder Training (TIMS) Course

3 day course at the WSP academy for driver training and first responders training.

Timeline

WSDOT Incident Responder

Washington State Dept. Of Transporation
02.2010 - 01.2025

Tow Truck Driver & Dispatcher

Jim's Northgate Towing
11.2003 - 02.2010

Tow Truck Operator

Seattle Recovery Service
08.2002 - 11.2003

Tow Company Manager

TBT Towing Co. Inc
02.1993 - 08.2002

No Degree -

Pasadena High School

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