David Jimenez

In charge of incremental Leadership, growth, mentoring, and P&L management of 12 business units and over 120 teammates

• Took over a fledgling 12-store area, restored leadership trust and morale
• Out of 8 underperforming stores, our teams successfully repaired all 8
• Lowered employee turnover
• Improved customer retention and referrals.
• Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
• Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.

• In charge of associates sales skills, customer service, and technical development in 5, Richmond, VA area stores
• Researched, found, selected, set-up, implemented, and trained Allen associates in new POS system when Goodyear no longer supported GBMS for our locations
• (Andreoli-HITS)
• Developed Automotive Service Excellence, ASE, policy within 1st month
• Within 5 months, helped two of 5 stores achieve ASE's coveted Blue Seal certified repair facilities
• (75%+ ASE certified staff)
• Helped coach and encourage newer car care associates gain confidence in consumer selling/service interactions, particularly with phones, vehicle service/repair education, and tire selling
• Responsible for our monthly customer base email blasts, informing consumers of weather related driving and trip advice, upcoming sales, etc.
• Helped multiple technicians certify for VA State Inspector license
• Set up Google My Business for Allen, and added pictures and content to enhance organic searches, as well as ensure correctly pinned locations
• Set up Allen's Yelp for Business owner's page and helped increase ratings from 2 to 3.8-4
• Set up and manage Allen Tire's Facebook and Instagram pages
• Respond to all social media customer concerns
• Developed successful marketing campaign for a store that was struggling in car count and spearheaded efforts that led to location becoming Repair Pal certified, able to accept Carmax extended warranties, adding over $15,000 in monthly revenues.

• Managed 16 retail stores across VA and MD whose services included car care, domestic and international travel agency services, membership services, and travel merchandise
• Supervised 16 direct reports with 224 employees overall
• Hired to increase financial results and sales and improve customer and member satisfaction and retention
• Achieved top revenue and profits in the company after first quarter of mentoring and coaching of team
• Named District Director of the Year for 2015 and 2016
• Lead the company in customer satisfaction and retention based on survey scores in both car care and retail operations
• Exceeded budget/plan in 2015, 2016, and 2017 in revenues, expense control, and EBIDTA.

• Supported customer dealers across five states in the Mid-Atlantic region
• Consulted with clients in order to strengthen retail operations including P&L assistance, HR support, sales/product training, marketing and advertising strategies and service management
• Also provided training specifically related to POS systems, B2B websites and our retail website
• Coordinated company-wide training on a national level
• Selected to serve on a committee of peers that developed a cutting edge marketing program
• Managed the program for the Mid-Atlantic region, resulting in company leading sign-ups by independent tire dealers to this value-added program
• Came up with a concept for a TV commercial for a Charlottesville based, multiple location, tire and automotive chain
• Collaborated on production with several colleagues.

• Hired as Store Manager and was promoted after a year to Area Director over 16 stores and two years later was promoted to Regional Director managing an Area Director and 32 stores
• Within one month of hire as Store Manager, became #1 profit store in the Region, and maintained Region leading revenue, profit, and customer satisfaction
• As Area Director, managed 16 underperforming stores and drove significant sales increases, gross profit increases and expense reductions to become #1 in profit over two year period
• As Regional Director, increased profitability from #13 to #1 in the country
• District Manager of the Year, for 2008.
• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.

Took over a brand-new retail location and with a committed team, made it into one of the top performing locations.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Moved to Richmond in 1998, and took over a profit loss store in a bad area of RVA, and helped make it a profitable location.

• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.