David Johnson

• Pull part cases to complete customers' request and repairs.
• Served customers by telephone and email to answer questions, or to filing DSI claims and to place orders.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Keeping updates on inventory in different areas with merchandise from new vehicles, following the Backorder Report system accurately to minimize inventory errors.
• Tracked parts use and charged items to customer accounts for billing.
• Satisfied customers with fast, knowledgeable service for all model vehicle products and illustrated Product Catalogs.
• Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
• Identified early product failure trends and communicated information to customers to help select more suitable parts.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

• Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
• Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
• Led risk management efforts, gathering departments leads to collaboratively identify potential risks and brainstorm mitigation strategies.
• Outlined work plans, assessed resources and determined timelines for projects.
• Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
• Compiled information from departments on operations, reducing time and complexity through proper planning.

• Researched and resolved barriers to successful system functionality, improving support and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
• Led technology roadmapping, conducting research, development and installation according to deployment specifications.
• Pulled from knowledge of technical industry and technological developments to drive IT deployments.
• Collaborated with [35 different companies] to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
• Documented processes to streamline setup, customization and maintenance.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Led technology roadmapping, conducting research, development and installation according to deployment specifications

Responsibilities: Complete store operational requirements by scheduling and assigning employees; following up on work results Maintain store staff by recruiting, selecting, orienting and training employees Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• 'Managed over 50 customer calls per day.' or, "Increased sales by 15%".
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Coached team on effective upselling and cross-selling methods.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Increased sales revenues by [9]% over [Monthly timeframe] by promoting complementary products and educating customers about store promotions.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored employee performance and developed improvement plans.
• Submitted reports to senior management to aid in business decision-making and planning.
• Trained team members in successful strategies to meet operational and sales targets.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Create happy customers – named #1 in customer satisfaction every month in 2016 by Nielsen.
• So are all about this customer experience and owning customer issues with tools, knowledge and support to resolve.
• Provide exceptional service so customers stay longer – bring our life experiences, knowledge and passion for exceptional service to all we do.
• We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
• Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get thee most out of their Un-carrier experience.
• Have serious fun – we don't take ourselves too seriously.
• Changing wireless for good is what we do and we love having fun doing it! Leadership Excellence and Development (LEAD) Recognizing Excellence in Leadership Development.

• Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
• Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport.
• Asked appropriate questions to identify prospects' needs and pinpoint the solutions that would be the best fit.
• Worked with service and project management departments to provide total support to clients.
• This is a hunter role selling to mid-market prospects WOW! Business complex products such as complex services over our coaxial plant, fiber based services including metro-Ethernet, hosted, as well cloud services & data center services.
• As you generate new sales leads in person, over the phone, at local community events and organizations, and through referral generation, you will cultivate and develop 20+ new businesses/existing contacts every single day to achieve monthly quotas consistently.