DAVID JOHNSON
Medina,OH
Summary
Dedicated Logistics professional bringing 20 years managing freight carrier relationships focused on cost-effective logistics solutions. Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic.
Overview
21
21
years of professional experience
Work History
Owner-Operator Recruiter
ArcBest
04.2022 - Current
- Managed approximately 100-150 incoming/outbound calls, emails and messages per day from customers.
- Develop, manage, and sustain an account base for assigned Fleet Owners to support fleet growth.
- Initiate Owner-Operator leads by networking, cold-calling prospects, and building strategic relationships as part of a coordinated recruiting strategy.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Fleet Supervisor
ArcBest
12.2020 - 04.2022
- Oversee and manage ~30 trucks effectively including handling any issues relating to settlements, processes, and revenue.
- Develop strong customer relationships with the clients of the assigned fleet and ensure that there is an understanding of their expectations with business needs.
- Negotiated contracts with vendors, ensuring best pricing and service quality for the fleet operations.
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
- Collaborated with various departments to achieve organizational objectives and support company growth.
Owner Operator Experience Specialist
ArcBest
03.2018 - 12.2020
- Developed and maintained positive relationships with internal and external customers
- Consulted with customers to assess needs and propose optimal solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 80-125 incoming calls, emails and messages per day from customers.
Customer Logistics Driver
Mondelez International
06.2011 - 03.2018
- Deliver exceptional account service that strengthens customer loyalty by addressing customer questions and issues in timely fashion.
- Compliant to Mondelez and Federal Motor HOS Regulations.
- Demonstrated excellent problem-solving skills by quickly resolving delivery-related issues, ensuring minimal disruptions to customers'' schedules.
- Develop and maintain strong long term business relationships through prompt and courteous service.
Shift Supervisor
Mondelez International
01.2004 - 06.2011
- Aided everyday operations in Mondelez Direct Store Delivery Warehouse containing about 200,000 cases of inventory.
- Used KWIC (Kraft Warehouse Inventory Control) to communicate with SAP to ensure inventory transaction accuracy.
- Assisted in development of product pick sequence procedure.
- Developed multiple project management spreadsheets including safety regulations checklist.
- Trained new employees and delegated daily tasks and responsibilities.
- Responsible for troubleshooting in house technical incidents.
Education
High School Diploma -
Coventry High School
Akron, OH01.2001
Certificate Of Completion - Law Enforcement
Portage Lakes Career Center
Uniontown, OH01.2001
Skills
- Self-motivated and hardworking team player
- Excellent verbal and written communication skills
- Proficient in FMCSA and DOT regulations
- Proficient in Microsoft Office
- Results orientated work ethic
- Exceptional customer service skills
- Strong organizational skills
- Valid Class A Commercial Driver's License
- Strong critical thinker and problem solving skills
- Ability to work in a demanding, fast-paced environment
- Freight Negotiation
Timeline
Owner-Operator Recruiter
ArcBest
04.2022 - Current
Fleet Supervisor
ArcBest
12.2020 - 04.2022
Owner Operator Experience Specialist
ArcBest
03.2018 - 12.2020
Customer Logistics Driver
Mondelez International
06.2011 - 03.2018
Shift Supervisor
Mondelez International
01.2004 - 06.2011
High School Diploma -
Coventry High School
Certificate Of Completion - Law Enforcement
Portage Lakes Career Center
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